Vulkan Vegas Casino - A retirada do jogador está atrasada.

Wanted to withdraw my money. Also submitted all my details for KYC verification. I wrote emails about how far the payout is.

Without any answer.

Please help!

Wollte mein Geld auszahlen lassen. Habe auch alle meine Daten zur KYC-Überprüfung eingereicht. Habe Emails geschrieben in wie weit es ist mit der Auszahlung.

Ohne jegliche Antwort.

Bitte um Hilfe!

Hello Hoelle09,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I submitted the identity document in July. All the other documents earlier this month.

Since I'm not a permanent player, I didn't bother with the KYC verification.

But even the ID document from July is still being examined.

I received no response to emails regarding this.

greeting

Michael

Hallo Nick,

Das Ausweisdokument hatte ich im Juli eingereicht. All die anderen Dokumente anfang des Monats.

Da ich kein dauer Spieler bin hatte ich mich nicht weiter mit der KYC-Überprüfung beschäftigt.

Aber selbst das Ausweisdokument vom Juli steht noch in der Prüfung.

Auf Emails diesbezüglich bekam ich keine Antwort.

Gruß

Michael

Hello Nick,

Now my submitted documents have been approved but the payment has been rejected! 😠

greeting

Michael

Hallo Nick,

jetzt wurden meine eingereichten Unterlagen genemigt aber die Auszahlumg abgelent! 😠

Gruß

Michael

Hello Hoelle09

Can you please share a screenshot, where your documents are submitted and approved?

Thank you in advance!

Kind regards

Hello,

So how's it going now?! Surely it can't take that long to verify/payout?!

Regards

Hallo,

So wie geht es jetzt weiter?! Es kann doch nicht so lang dauern bei der Überprüfung/Auszahlung?!

Grüße

Dear Vulkan Vegas,

Can you please clarify the situation with this player?

Dear Hoelle09

Can you please specify your account ID?

Since the player with an email specified within the complaint does not have any active/pending withdrawals, also, there is no a single document uploaded.

Thank you for cooperation!

Kind regards

Hello Nick & VulkanVegas,

the money was transferred!

greeting

Michael

Hallo Nick & VulkanVegas,

das Geld wurde überweisen!

Gruß

Michael

Thank you Hoelle09 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick