Vulkan Vegas Casino - A retirada do jogador está atrasada.

Hi, I can't get the desired value.

I have everything approved kyc etc and nothing entering.

Player ID 33696820

Olá não consigo levantar o valor pretendido.

Tenho tudo aprovado kyc etc e nada de entrar.

Id jogador 33696820

Dear Renata1998_02,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Vulkan Vegas Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Hello

Survey status is "incomplete"

I have all documents in KYC

Olá

O status do levantamento encontra se "incompleto"

Tenho todos documentos no KYC

The intended withdrawal amount is incomplete.

Documents in KYC are all entered

How long will it take like this? I want my withdrawal money and I can't.

O valor pretendido para levantamento encontra se incompleto.

Os documentos no KYC estão todos inseridos

Quanto tempo vai demorar assim? Quero o dinheiro do meu levantamento e não consigo.

Hello,

According to our records, the player does not have any active/pending withdrawals.

All the requests have been completed successfully.

Kind regards

Dear Renata1998_02,

Can you please confirm that the money has arrived?

Dear Renata1998_02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hello

The desired value has been successfully withdrawn. The account has arrived. Thanks

Olá

O valor pretendido foi retirado com sucesso. Já chegou a conta. Obrigada

Thank you Renata1998_02 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick