Vulkan Vegas Casino - A retirada do jogador foi adiada.

I hereby claim the withdrawal request of 300 euros since 11/04/2022 --12:11:38h and until now they apologize to the external providers. but it's been a lot of days and so far I haven't received the amount... I would really appreciate your help because through chat you are not helping. I have my account verified and I have already made several withdrawals and it never took more than 3 or 4 days, this time it has already been 18 days of waiting. I would like to continue to be their customer and play but I'm a little afraid that now it always feels like this.

I am using the same withdrawal method as I always do Bank transf. And I used real money.

Can you help me with this issue with Vulkan Vegas casino?

Venho por este meio reclamar o pedido de levantamento de 300 euros desde do dia 11/04/2022 --12:11:38h e até agora desculpam se com os provedores externos. mas já passou imensos dias e ate agora nao recebi o valor... Gostava imenso da vossa ajuda porque pelo chat nao estão a ajudar. Tenho a minha conta verificada e ja fiz varios levantamentos e nunca demorou mais de 3 ou 4 dias, deste vez ja passou 18 dias de espera. Queria continuar a ser cliente deles e jogar mas estou com um pouco de receio que agora seija sempre assim.

Estou a usar o mesmo metodo de levantamento que faço sempre Bank transf. E usei dinheiro Real.

Podem me ajudar nesta questao com o casino Vulkan Vegas?

Dear Tigas87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without a bonus, please? Could you please advise when exactly you received your last withdrawal?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

After opening this complaint and waiting since April 11th for my withdrawal, now I went to get the information for you and I just saw that after all these days my withdrawal was rejected. Without any explanation.

Depois de abrir esta reclamação e de esperar desde do dia 11 de abril pelo meu levantamento, agora fui tirar as informações para você e acabei de ver que ao fim destes dias todos foi rejeitado o meu levantamento. Sem nenhuma explicação.

Dear Tigas87

Pardon for a delay with the withdrawal, caused by the payment provider.

As far as we see, the issue is now resolved. Can you please confirm?

Thank you in advance!

Kind regards

Hello everyone,

Thank you dear VulkanVegas Casino for your assistance.

Tigas87, could you please confirm that you have received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Received

Recebido

Awesome news, Tigas87. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.