Vulkan Vegas Casino - A retirada do jogador não foi processada.

12 hours have passed that indicate that they delay in releasing a withdrawal and nothing I can not withdraw my profit I invested 300 and they do not give me my profit they promise to be fast and you lie I need help as I withdraw my profit urgently.

Ya pasaron 12 horas que indican que demoran en soltar un retiro y nada no puedo retirar mi ganancia inverti 300 y no me dan mi ganancia prometen ser rapidos y mientes necesito ayuda como retiro mi ganancia urgente.

Dear springteer.0500,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you tried discussing this problem with the casino directly? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear springteer.0500

In order to assist you, can you please provide the e-mail address that you are registered with at VulkanVegas.

And yes, Kristina is totally right, in order to withdraw the player should be verified, kindly confirm you'd provided all the documents.

Thank you in advance!

Kind regards

Your help I am requesting the withdrawal by skrill and I figure incomplete I need to withdraw urgently someone to tell me how long it takes ???

@vulkan vegas casino @kristina

Su ayuda estoy solicitando el retiro por skrill y me figura incompleto necesito retirar urgente alguien que me diga cuanto demora???

@vulkan vegas casino @kristina

Some help answer VULKAN VEGAS STILL GETS ME INCOMPLETE the withdrawal process by SKRILL and my account is already verified in everything.

Alguna respuesta de ayuda VULKAN VEGAS AUN ME SALE INCOMPLETE el proceso de retiro por SKRILL y mi cuenta ya esta verificado en todo.

Dear springteer.0500

If you could by any chance provide a sreen-shot of your Skrill account, we need to make sure it belongs to you. An appropriate request was sent to your email. But feel free to make a withdrawal request.

Kind regards

Dear springteer.0500

Please kindly make a withdrawal request

Thank you in advance

Ok, I just requested my withdrawals, they are still in the process of incomplete, I have requested it at 4:11 p.m. Peru, I await your urgent help if in a few hours they deny me, thank you, I urgently need my money.

Ok, acabo de solicitar mis retiros aun estan en el proceso de incomplete lo eh solicitado a las 16:11 hora Perú, espero su ayuda urgente si en caso en unas horas me lo denegan, gracias necesito urgente mi dinero.

Springteer.0500, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals.

I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Dear springteer.0500

Can you please confirm the winnings have been received. According to our records, the transactions got a "success" status at 26.08.2021 06:01:47 (UTC).

Kind regards

If everything ok with vulkan

Si todo ok con vulkan

Springteer.0500, do I understand correctly, that you've already received your withdrawal? Do I have your permission to close this complaint?

Based on the player's last message we assume that the problem has been resolved.