Vulkan Vegas Casino - As retiradas dos jogadores estão atrasadas.

Hello, I made three withdrawals on October 30th. One on October 30th, 2024 for 500 euros, one on October 31st at 00:17 for 230 euros, and one on October 31st, 2024 for 240.74 euros. I have also been verified. Yesterday, a lady in the chat informed me that amounts under 499 euros are processed within 2 working days, and amounts of 499 euros or more within 5 working days. I was supposed to receive the money by November 1st, and the 500 euro withdrawal by November 2nd. However, today, an employee named Jerry in the chat told me that the colleague gave incorrect information and that I have to wait until at least November 7th, 2024. It all seems to me like a stalling tactic. You can make deposits easily, but then there are always problems? I have also consciously set limits so that no deposits and no playing can occur. I am not gambling even a cent. What happens with high amounts? Do you really have to be treated like this by the people in the chat at Vulkan Vegas and have the payouts deliberately delayed and not adhere to the terms and conditions?

Please assist. I will close my account there immediately after the withdrawals.

Hallo,ich habe am 30.10 3 Auszahlungen gemacht. Am 30.10.2024 in der Höhe von 500 Euro, am 31.10 um 00:17 in der Höhe von 230 Euro und am 31.10.2024 in der Höhe von 240,74 Euro.Ich wurde auch verifiziert.Gestern teilte mir dann eine Dame im Chat mit,dass Beträge unter 499 Euro innerhalb von 2 Werktagen ausgezahlt werden,ab 499 innerhalb von 5 Werktagen.Ich sollte das Geld bis 1.11 und die Auszahlung von 500 bis 2.11 erhalten.Heute hat mir ein Mitarbeiter Namens Jerry im Chat erklärt,dass die Kollegin falsche Infos gesagt hat und ich bis 7.11.2024 mindestens warten muss.Für mich wirkt das alles als eine hinhalte Tatktik.Einzahlen darf man brav und dann werden einem nur Probleme gemacht?Ich habe auch bewusst Limits gesetzte das keine Einzahlung und kein spielen statt finden kann.Ich verspielen keinen Cent.Wie ist es denn mal bei hohen Beträgen.Muss man sich von den Leuten im Chat bei Vulkan Vegas echt so behandeln lassen und bewusst die Auszahlungen verzögert werden und auch nicht an die AGB'S gehalten werden?

Bitte um Hilfe.Ich werde mein Konto nach den Auszahlungen dort sofort schließen.

Hello Rasselbande2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello,

Thanks for the feedback. My account has been verified since yesterday, apparently. I didn't even register there until October 30th. I didn't use any bonuses. Today was the last time I had contact with the casino chat. Suddenly they said that there are no specific deadlines for withdrawals.

Then it was said that it would take a maximum of 5 working days. They always say something different. According to the terms and conditions, withdrawals under 499 euros take place within 2 days. That is definitely not true

Hallo,

Danke für die Rückmeldung.Mein Konto ist seid verifiziert.Angeblich seid gestern.Ich habe nich auch erst am 30.10 dort angemeldet.Bonus habe ich keinen benutzt.Heute hatte ich mit dem Chat vom Casino zum letzten mal Kontakt. Da hat es plötzlich geheissen,dass es keine bestimmten Fristen wegen den Auszahlungen gibt.

Dann hat es geheissen das es höchstens 5 Werktage sind. Es wird immer wieder was anderes gesagt.Laut den AGBS finden Auszahlungen unter 499 Euro innerhalb von 2 Tagen statt.Das stimmt auf keinen Fall

Hello Rasselbande2,

As stated in my first post, withdrawals take up to 14 days to be processed (if the player is verified) so I would only recommend to wait for now.

Please let us know in case it would take longer or in case of any updates.

Regards,

Nick

The money came. I closed my account there anyway

Das Geld ist gekommen.Mein Konto habe ich dort trotzdem geschlossen

Dear Rasselbande2, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru