Depois de ganhar 4 mil no cassino, procedi à verificação da minha conta. Enviei três vezes uma selfie com meu documento de identificação. Foi rejeitado duas vezes e na terceira vez foi considerado. Depois disso, tentei fazer login na minha conta, mas não consegui porque ela estava bloqueada. Ao entrar em contato com o suporte, descobri que minha conta foi bloqueada devido a supostas modificações nas fotos usando um programa gráfico. Isso apesar de eu ter enviado as fotos imediatamente após tirá-las com meu telefone. Não tenho certeza do que fazer nesta situação, considerando que não alterei essas fotos e estaria disposto a enviar documentos adicionais, se necessário.
Após uma vitória de 4k no cassino, tentei verificar minha conta. Enviei minha selfie com documento de identidade três vezes; foi recusado nas duas primeiras vezes e na terceira vez estava pendente de verificação. Mais tarde, depois de quatro horas, às 20h, minha conta foi bloqueada permanentemente sem possibilidade de reintegração.
Fui informado que as fotos que enviei foram supostamente editadas em software de design gráfico. Devo esclarecer que não utilizei nenhum software desse tipo; Simplesmente tirei uma selfie e enviei imediatamente para verificação.
After winning 4 thousand in the casino, I proceeded to verify my account. I sent a selfie with my identification document three times. It was rejected twice, and the third time it was under consideration. After this, I tried to log in to my account but couldn't because it had been blocked. Upon reaching out to support, I learned that my account was blocked due to alleged photo modifications using a graphics program. This is despite the fact that I immediately sent the photos right after taking them with my phone. I am unsure of what to do in this situation, considering I didn't tamper with these photos and would be willing to send additional documents if necessary.
Following a win of 4k in the casino, I attempted to verify my account. I submitted my selfie with an ID document three times; it was declined the first two times, and the third time it was pending verification. Then later after four hours at 8pm, my account was permanently blocked without the possibility of reinstatement.
I was informed that the photos I sent were allegedly edited using graphic design software. I have to clarify that I didn't use any such software; I simply took a selfie and immediately sent it for verification.
Po wygraniu 4 tysiecy w kasynie przystapilem do weryfikacji konta, wysłałem 3x zdjecie selfie z dowodem osobistym, 2 razy zostalo odrzucone, a potem trzecie było rozpatrywane, następnie próbowałem się zalogować i nie mogłem, gdyż konto zostało zablokowane, po napisaniu do supportu dowiedziałem się że to przez modyfikowanie zdjęcia programem graficznym, mimo tego ze zdjecia wrzucilem odrazu po zrobieniu ich telefonem, nie wiem co mam zrobić w tej sytuacji bo nie robiłem nic z tymi zdjęciami i moge przesłać dodatkowe dokumenty jesli taka opcja byłaby potrzebna.
after winning 4k in casino, i tried to verify my account, ive sent my selfie with ID document 3 times, 2 times it was declined, third time it was waiting for verification, i had to send my selfie with ID and casino account open, so i did it, then 4 hours after, at 8pm my account got suspended permanently without being able to unban my account
and i was told that my photos that ive sent were edited in graphic programs, even tho i havent been using any of that, i just took a selfie and insta sended it for verification.
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