Vulkan Vegas Casino - Jogador enfrenta atraso na retirada.

My first withdrawal (dated April 13) was returned to my player account after 8 days due to an apparent technical error. I was assured that if I requested the withdrawal again, I would receive it as soon as possible. However, I've been waiting for 3 days now. Also, it's been 8 days since I made the second withdrawal, and nothing has happened yet. According to the casino, the maximum time for withdrawals is 5 working days. In the chat, no information is provided to me, except for the advice to "wait."

Meine 1. Auszahlung ( vom 13.4) wurde nach 8 Tagen wieder zurück auf mein Spielerkonto gebucht anscheinend wegen eines technischen Fehlers. Man versicherte mir, das wenn ich die Auszahlung erneut beantrage, werde ich Sie schnellstmöglich bekommen. Ich warte darauf schon wieder 3 Tage. Die zweite Auszahlung ist mittlerweile auch 8 Tage her und nichts passiert. Die max. Zeit für Auszahlungen betragen, laut Casino 5 Werktage. Ich bekomme im Chat keinerlei Auskünfte, nur das " ich warten soll".

Dear Lenny1602,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello

Thank you for your reply. The payment from April 15, 2024 was transferred to my account this morning. So I hope the other payments won't take so long to arrive. I think the case can be closed. Thank you for your quick help.

Hallo

Danke für Ihre Antwort. Die Auszahlung vom 15.4.24 wurde heute früh auf mein Konto überwiesen. Somit hoffe ich, die anderen Auszahlungen lassen jetzt auch nicht mehr so lange auf sich warten. Ich denke der Fall kann geschlossen werden. Vielen Dank für Ihre schnelle Hilfe.

Dear Lenny1602,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru