Vulkan Vegas Casino - O jogador acredita que o seu pagamento foi atrasado.

I believe there is cheating on big wins here. I've been waiting for payment 3b1d2387-cabe-4a71-9f32-c3f18b4d962b since 5.9. allegedly because of technical problems with the external provider. Strange yesterday I won €200 which have already been paid out how can that be if it is the same provider and allegedly has technical problems? I finally want a reasonable statement as to why my winnings of €1500 are simply not being paid out and when I can finally count on the money. Customer service is a huge disaster!

Ich glaube hier wird bei großen Gewinnen betrogen. Auf Auszahlung 3b1d2387-cabe-4a71-9f32-c3f18b4d962b warte ich seit 5.9. angeblich wegen technischer Probleme beim externen Anbieter. Komisch gestern habe ich 200€ gewonnen die wurden bereits ausgezahlt wie kann das sein wenn es der gleiche Anbieter ist und angeblich technische Probleme hat? Ich möchte nun endlich eine vernünftige Aussage warum mir mein Gewinn von 1500€ einfach mutwillig nicht ausgezahlt wird und wann ich endlich mit dem Geld rechnen kann. Der Kundenservice ist eine Riesen Katastrophe!

Dear Joe1105,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Joe1105,

Have you received your withdrawal from the casino yet?

no

Nein

We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.