Vulkan Vegas Casino - O jogador acredita que o seu pagamento foi atrasado.

I requested my withdrawal on the 1st of December today is the 10th my withdrawal has not yet dropped I want it to drop quickly I want the money

Solicitei meu saque no dia primeiro de dezembro hoje é dia 10 o meu saqud ainda não caiu eu quero que ele caia rápido estou querendo o dinheiro

Dear alejandrogringo1010,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello alejandrogringo1010

According to our records, the transaction was successfully completed 13.12.2022 22:39:36 (UTC).

Can you please confirm?

Best regards

Yes it fell into my account thank you very much

Sim caiu na minha conta muito obrigado

Dear alejandrogringo1010,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru