Vulkan Vegas Casino - O jogador está lutando para retirar os ganhos.

Good night.

I made a withdrawal of 12601 reais on the 25th of this month, and my balance has already changed 3 times and none of my money has fallen into my account, I have already sent all my documents, including my bank account statement...

I went to check the withdrawal statement and in the first few days they were in progress and the attendant said it would fall at any moment, today I went to look and the withdrawals were rejected and the attendants cannot say why.

Does anyone know if they really pay?

I'm already thinking I'm going to take a default.

Boa noite.

Fiz um saque de 12601 reais dia 25 desse mês, sendo que meu saldo já mudou 3 vezes e nada do meu dinheiro cair na minha conta, já mandei todos meus documentos, inclusive até o extrato da minha conta bancária...

Fui ver no extrato de saque e nos primeiros dias estavam em andamento e a atendente falou que iria cair a qualquer momento, hoje fui olhar e os saques foram rejeitados e os atendentes não sabem dizer o pq.

Alguém sabe dizer se eles pagam realmente?

Já estou achando que vou tomar calote.

Dear giovannitaci,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you received any confirmation regarding successful verification? Have you ever made a successful withdrawal before?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear giovannitaci,

Could you kindly specify the IDs of the transactions of your interest?

I can see that several withdrawal requests were approved on Jan 28, some - on Jan29

Many requests were cancelled by yourself.

Thank you in advance!

Kind regards

So, I just canceled because I'm going to make a new withdrawal on Monday.

You guys claimed that my bank refused the transfer and I contacted the bank and they said they didn't refuse.

What may have happened is that a transfer from abroad needs 2 codes, Swift and IBAN.

How do I resolve this?

Então, eu acabei de cancelar pq vou fazer um novo saque segunda-feira.

Vcs alegaram que meu banco recusou a transferência e entrei em contato com o banco e disseram que não recusaram.

O que pode ter acontecido eh que transferência do exterior precisa de 2 códigos o Swift e o IBAN.

Como resolvo isso ?

How can I pass these codes to receive my money.

Como consigo passar esses códigos para eu receber meu dinheiro.

Dear giovannitaci

I can see you'd successfully received the funds via pay4fun. Would you please confirm?

Regarding your questions above - please kindly contact live support.

Best regards

Hello everyone,

Thank you Vulkan Vegas Casino for helping us with this issue.

Giovannitaci, could you please confirm your issue has been resolved?

Good Morning.

I want to thank everyone, my problem was solved thank God.

I had to make an account at Pay4fun and everything went right, and I'm already playing again.

Bom dia.

Quero agradecer a todos, meu problema foi resolvido graças a Deus.

Tive que fazer uma conta no Pay4fun e caiu tudo direitinho, inclusive já estou jogando outra vez.

Awesome news, giovannitaci. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.