Vulkan Vegas Casino - O jogador não pode retirar seus ganhos.

I have been waiting for a year for a solution to withdraw my money, I have already completed the data record and when I withdraw my money it does not let me get an error and I do not understand very well the issue of withdrawing the money I hope you can help me

Llevo 1 año esperando una solucion para retirar mi dinero, ya complete el registro de datos y al momento de retirar mi dinero no me deja me sale error y no entiendo muy bien el tema de sacar el dinero espero puedan ayudarme

Dear Roberto,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please post a screenshot here showing the error message that appears?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have never made a withdrawal, I registered with my rut / due account and I no longer know what to do to withdraw the money, I hope you can help me

jamas eh echo un retiro, me registre con mi cuenta rut / debido y ya no se que hacer para retirar el dinero espero puedan ayudarme

Thank you for your reply, Roberto. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Hello good afternoon, I received an email that my "KYC" verification is ready but I tried to withdraw the money to my account rut / bank state debit but it is rejected could you help me

Hola buenas tardes, me llego un correo electrónico que mi verificación "KYC" esta lista pero intente retirar el dinero a mi cuenta rut/banco estado debito pero es rechazada me podrian ayudar

How many withdrawals have been rejected so far? Have you accumulated your winnings with or without an active bonus, please?

Dear Roberto

We can confirm that your account is fully verified, it looks like you are inputting wrong personal details/or bank details at withdrawal request.

Please contact live support for assistance!

Kind regards

How can I contact live support?

Como puedo comunicarme con el soporte en vivo?

You will find live chat on the top of the website, or if you scroll down to the bottom:

Please let us know if you manage to find the solution to solve the problem with incorrect details. Thank you very much in advance.

Have you already contacted the live support as suggested?

Dear Roberto,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.