Vulkan Vegas Casino - O jogador não pode sacar seus ganhos.

Hello, on Tuesday I created my account at the casino and made a deposit of approx 400 PEN, I have not used any bonus or free spin, everything played has been with deposited money, I already have the KYC verification that they told me was correct By mail, but when I try to withdraw money I always get rejected, first I tried with VISA and it comes out that it cannot be done, their support staff told me to do it with bank_transfer, they asked me for screenshots of the process and I sent them to them, they told me that I was going to verify it with your finance department and so far I have no answer, I have tried different amounts.

Hola, el dia martes me cree mi cuenta en el casino e hice un deposito de aprox 400 PEN, no he usado ningun bono ni free spin, todo lo jugado ha sido con dinero depositado, ya tengo la verificación KYC que me dijeron que estaba correcta por correo, pero cuando intento retirar dinero me sale siempre rejected, primero intenté con VISA y me sale que no se puede, su personal de soporte me dijo que lo haga con bank_transfer, me pidió screenshots del proceso y se los mandé, me dijo que lo iba a verificar con su departamento finaciero y hasta ahora no tengo respuesta, he intentado con diferentes montos.

Hello adrian83137,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or alternatively, you can post it here. Please, forward the confirmation regarding successful verification as well.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello everyone,

According to our records, the payout was completed at 02.08.2021 08:05:37 (UTC)

Dear adrian83137, can you please confirm?

Thanks in advance!

Kind regards

Hello, I confirm that the payment has already been made, but also the only method with which it was possible was Skrill. Thanks for the support.

Hola, confirmo que ya se me hizo el pago, pero igualmente el único método con el que se pudo fue Skrill. Gracias por el apoyo.

Thank you Vulkan Vegas Casino for looking into this issue.

Adrian83137, thank you for the update. Do I understand correctly that the issue has been resolved? Do I have your permission to close this complaint?

Yes please, thank you for your time.

Sí por favor, gracias por su tiempo.

Awesome news, Adrian83137. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.