Vulkan Vegas Casino - O levantamento dos prémios dos jogadores está atrasado.

I have been since 10/27/2022 that the money has been transferred and until today nothing has fallen into my account.

Estou desde do dia 27/10/2022 que o dinheiro foi transferido e até hoje nada de cair na minha conta ..já fiz diversas reclamações no chat e nada de resolver vários e-mails e nada

Dear Fravr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account has already been verified before withdrawal

Minha conta já foi verificada antes do levantamento

Dear Fravr,

Have you received your withdrawal from the casino yet?

Hi as I mentioned in the first attempt to withdraw I was not successful I got in touch via chat I had an alternative to cancel and redo another attempt I am waiting for the withdrawal to be processed I hope it is ok now

Oi como mencionei na primeira tentativa da retirada não obtive sucesso entrei em contato via chat tive alternativa de cancelar e refazer outra tentativa estou aguardando processamento do saque espero que de certo agora

Thank you for your reply, Fravr. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment, or if there is anything new.

Yesterday I received one part, the other is already in progress I think it will work now Thank you for your attention

Ontem recebi uma parte já a outra está andamento acho que agora vai da certo Obrigado pela atenção

Hi sorry to bother you but I have a question can I require proof of transfer to my account as it is in progress

Oi desculpa incomodar mais tenho uma dúvida posso exigir o comprovante de transferência para minha conta já que está em andamento

Hi I would like you to contact the casino ask for a position on my case

Oi gostaria que você entrasse em contato com o casino pedice uma posição sobre o meu caso

I got the rest problem solved

Recebi o restante problema resolvido

Dear Fravr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru