Wazamba Casino - As retiradas dos jogadores são canceladas repetidamente.

I have requested a €300 withdrawal to my card several times and the withdrawal keeps getting canceled. They tell me there is a problem with this type of withdrawal, even though I have been doing it this way for a year. They instruct me to use a bank transfer. So I did it that way, and they accept the withdrawal, but once again, the balance is back in my casino account, it never reaches my bank.

He solicitado un retiro de 300€ en tarjeta en varias ocasiones y me cancelan el retiro, me indican que hay un problema con ese tipo de retiro cuando desde hace un año lo llevo hace así, me indican que lo haga mediante transferencia bancaria, bueno pues lo he realizado así, me aceptan el retiro y otra vez tengo el saldo en mi cuenta del casino, no llega al banco

Dear Mgv20,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem and understand your concern.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

Could you please specify how long you have been experiencing difficulties with withdrawing to your card? Has the casino mentioned if it is a technical issue that will be fixed soon?

Have you received any notification explaining why your bank transfer request was canceled? Have you made any deposits or withdrawals through bank transfer before?

Are there any other payment methods you could possibly use for withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have been requesting a withdrawal to my card for almost two weeks, because I thought it was due to some problem with the account itself, but they never told me why, other than telling me to try another withdrawal method. But the truth is that this withdrawal method is the one I have always been using and I have never had problems. When I changed the withdrawal method, they carried out the withdrawal process but it never reached my bank, and I don't even have any communication as to why. Thank you so much

He estado solicitando el retiro a mi tarjeta durante casi dos semanas, porque pensaba que había sido por algún problema de la cuenta en si misma, pero nunca me dijeron el por qué, nada más que me dijeron que probara con otro método de retiro. Pero lo cierto es que ese método de retiro es el que he estado utilizando siempre y nunca he tenido problemas. Al cambiar de método de retiro realizaron el proceso de retiro pero nunca me llegó a mi banco, y ni siquiera tengo comunicación de por qué. Muchas gracias

Hello again, I requested the card withdrawal again last night, and it has just been cancelled. And they have not given me a reason, and if my bank does not accept it by transfer due to the origin of the casino... I understand that I am going to lose the money...

Hola de nuevo, solicité anoche de nuevo el retiro en tarjeta, y acaba de ser cancelado. Y no me han dado motivo, y si por transferencia mi banco no lo aceptar por el origen del casino….entiendo que voy a perder el dinero….

Thank you very much, Mgv20, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Mgv20,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Wazamba Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why the withdrawal to the card has been canceled? Are there any technical issues you're aware of? Can you please confirm that the bank transfer hasn't been processed from your side either? Are there any alternative options for the player?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear Mgv20,

Thank you for contacting us.

We are really sorry for what you encounter when trying to withdraw.

We would like to inform you that the withdrawal in question returned to your casino balance on the dates indicated below:

20.07.2024 - 300 EUR

21.07.2024 - 200 EUR, 100 EUR

We would kindly ask you to contact the provider of your payment method to check if they are allowing the transaction.

Yours sincerely,

Customer service

Thank you for your response, Wazamba Casino.

Dear Mgv20, can you please specify if any other types of withdrawals are available for you in the cashier, except card and bank transfer?

Hello,

Thank you very much for the information, I have finally closed the account, because I could not withdraw since I had no alternative but transfer and card.

Hello

Hola,

muchas gracias por la información, finalmente he cerrado la cuenta, porque no podía retirar ya que no tenía más alternativa que transferencia y tarjeta.

saludso

Thank you for the updates, Mvg20. I assume that you played with the money that was returned to you and zeroed your balance before closing your account?

Since you have closed the account, I believe that you don't need our assistance anymore, so this complaint will now be rejected. Thank you for your understanding.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Natalia