Weltbet Casino - O jogador ainda não recebeu os seus prémios.

Hello: The casino is refusing to pay my withdrawal of 740 Euros made on 12/09/2023, the chat always gives the same response and through email, they indicate that I should continue waiting. This is the first time this has happened to me, previously the casino would at most take 2 days to make payments.

I am waiting for a response.

Regards

Hola: El casino no quiere pagar mi retiro de 740 Euros realizado con fecha de 12/09/2023, el chat siempre da la misma respuesta y a través de correo indican que debo seguir esperando. Esto es primera vez que me ocurre anteriormente siempre el casino demoraba a lo mas 2 dias en realizar los pagos.

Quedo a la espera de alguna respuesta.

Saludos

Dear Gabyplayed,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Gabyplayed,

Have you received your withdrawal from the casino yet?

Hello: No, I have not received payment yet.

Greetings

Hola: No, aún no he recibido el pago.

Saludos

Thank you for your reply, Gabyplayed. Could you please advise when exactly you made the last successful withdrawal? If possible, please post a screenshot of your withdrawal history here.

Have you accumulated your winnings with or without an active bonus?

Hello. I want to thank casino guru for his intervention, finally 2 days ago casino Weltbet paid the pending withdrawal. So she was grateful 🙂

Hola. Quiero agradecer a casino guru por su intervención, finalmente hace 2 días casino Weltbet pago el retiro pendiente. Así que quedó agradecida 🙂

Dear Gabyplayed,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru