WestCasino - A conta do jogador foi encerrada.

I have been playing at WESTCASINO for years and never had any problems!

For several weeks now, I haven't been able to access my account.

How can I get my money??

Ich habe seit Jahren bei WESTCASINO gespielt, und nie Probleme gehabt!

Seit mehreren Wochen komm ich nicht mehr auf meinen Account.

Wie komm ich an mein Geld??

Dear HeikePrinz,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with West Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What information did you receive from the casino? I will be waiting for your reply patiently.

Best regards,

Nick

Hello Nick

No, unfortunately I haven't received any information from the casino since 23.08

I also no longer receive offers by email - without any information I can no longer access their site

Lg

Hallo Nick

Nein bekam leider keine Info vom Casino-seitdem 23.08

Bekomme ich auch keine Angebote mehr per email- komme ohne irgendwelche Informationen nicht mehr auf deren Seite

Lg

Hello Nick & HeikePrinz,

Greetings from WestCasino!

Our casino is no longer accepting players from this jurisdiction, therefore we have enforced an IP-based block that restricts access to our service from this location starting with September 2nd, 2024.

As part of this block all affected players were informed by email of the change and advised of the options available to retrieve any remaining funds.

If you are unsure how to proceed, please contact our 24/7 customer support team by email - support@westcasino.com .

All the best,

Eduard

Dear HeikePrinz,

Just to confirm, are you looking to withdraw your remaining balance from the casino? If so, could you please let me know your current real money balance?

I would recommend reaching out to the casino via the provided email address and following their instructions for processing the withdrawal. Please keep us updated on any progress.

Best regards,

Nick

Hello

How do I contact customer service?

I have no data about it, I have often looked to see if his mail came but unfortunately found nothing

Lg

Hallo

Wie komme ich denn an den Kundenservice?

Habe keinerlei Daten darüber, hab öfters gesucht ob seine Mail kam aber leider nichts gefunden

Lg

Hello Nick

Yes, of course I would like that - I would be happy to do that via my email account.

But what is a real money balance?

Hallo Nick

Ja natürlich möchte ich das haben - wäre gern bereit das über meine Email Account zu machen.

Aber was ist ein echtgeldsaldo?

Hello Nick & HeikePrinz,

Thank you for your reply!

The amount currently due to the player is EUR 270.55.

Our customer support team can be contacted by email at support@westcasino.com .

All the best,

Eduard

Hello westcasino

Unfortunately, I only get English speaking support from this

And they recommended that I answer in English and download Telegram, which I did, but I can't manage either English or Telegram - is it so complicated to transfer my money to me? The data should still be there

Lg

Hallo westcasino

Leider komm ich nur an Englisch sprechende von diesem Support-

Und man empfahl mir auf Englisch zu antworten u mir Telegramm zu laden,tat ich auch aber komm weder mit Englisch noch mit Telegramm klar- ist es so umständlich mir meinen Betrag zu überweise? Die Daten müssten doch noch vorhanden sein

Lg

Hello Nick & HeikePrinz,

Thank you for your reply!

The reply provided by our support team also has a courtesy translation in German. You can review it an choose which option suits you best.

All the best,

Eduard

Hello HeikePrinz,

Have you reached out to them regarding the withdrawal of your remaining funds? If so, is there any update on the matter?

I look forward to your response.

Best regards,

Nick