WikiLuck Casino - O jogador acredita que o seu pagamento foi atrasado.

On January 2, 2025, I deposited 50 euros with a 200% bonus and successfully converted the bonus. I then requested a withdrawal, which was confirmed successfully on January 7, 2025, along with an email stating that the transfer had been completed.

The problem is, since January 7, 2025, I have not received any payment. The casino has repeatedly told me to contact my bank regarding the payment, which I did. However, my bank could not find any money movements.

I then inquired via Live Chat if I could receive a transaction confirmation

just like when I had to provide proof of my account verification for the 50-euro deposit. This request for confirmation has been repeatedly ignored by support.

Instead, I was asked for another bank statement from my bank account by the Live Chat. After sending the requested bank statement,

the Live Chat said they would forward this document to the responsible department, and I should receive an email after further review by the department.

I have been waiting for that email since January 10, 2025.

I am asking for your help as I have no idea what else I can do...

Ich habe am 02.01.2025, 50 Euro mit einem 200 % Bonus eingezahlt und den Bonus erfolgreich umgewandelt. Habe daraufhin eine Auszahlung beantragt, die auch am 07.01.2025 erfolgreich bestätigt wurde und mit einer Email an mich das die Überweisung abgeschlossen wäre.

Das Problem ist nur, dass ich seit dem 07.01.2025 keine Zahlung bekommen habe. Ich sollte mich doch an meine Bank wenden hies es mehrfach vom Casino auf meine Nachfragen der Zahlung, was ich auch getan habe. Nur meine Bank konnte keine Geldbewegungen finden.

Ich habe dann im Live Chat nachgefragt ob ich eine Transaktionsbestätigung 

genauso wie ich es auch bei meiner Kontoverifizierung bei der Einzahlung von 50 Euro nachweisen musste bekommen kann. Diese Anfrage zur Bestätigung wurde vom Support auch mehrfach ignoriert.

Stattdessen wurde ich vom Live Chat um einen weiteren Kontoauszug von meinem Bankkonto gebeten. Nach Zusendung des geforderten Kontoauszuges,

wollte der Live Chat dieses Dokument an die zuständige Abteilung weiterleiten und ich sollte dann nach weiterer Prüfung der Abteilung eine Email erhalten.

Darauf warte ich jetzt auch seit dem 10.01.2025 

ich bitte um eure Hilfe da ich keine Idee mehr habe was ich da noch machen kann...

Dear ahammer787,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.