Wild Pharao Casino - A retirada do jogador está atrasada.

Hi there,

i don't know what's going on with this casino. The complaints about WildPharaoh pile up here. Payouts are only processed after weeks, totally unfriendly to the customer ... I've been waiting for my 500 euros to be paid out for 2 weeks. These are still unprocessed, although the casino writes that they will be processed after 3-5 days. Could you please help me so that I can finally get my money.

Thanks very much!

Kind regards

Sven

Hallo,

ich weiß nicht was mit diesem Casino los ist. Die Beschwerden über WildPharao türmen sich hier. Auszahlungen werden erst nach Wochen bearbeitet, total Kundenunfreundlich...ich warte jetzt seit 2 Wochen auf die Auszahlung meiner 500 Euro. Diese stehen immer noch auf unbearbeitet, obwohl das Casino schreibt, dass diese nach 3-5 Tagen bearbeitet werden. Könnten Sie mir bitte helfen, damit ich endlich an mein Geld komme.

Vielen Dank!

MfG

Sven

Hello SvenSchn,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Did you accumulate your current balance from a bonus or real money? When did your verify your account and when was your last withdrawal from the casino? Did you contact the casino with this issue? If yes, how did they explain the delay?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Hello Nick,

I've been verified at this casino since November. I made the profit without a bonus.

The last payout was on December 10th, 2021. WildPharao did not respond to an e-mail from me and the chat support apparently cannot make any statements about payouts ...

greeting

Sven

Hallo Nick,

verifiziert bin ich bei diesem Casino seit November. Den Gewinn habe ich ohne Bonus erzielt.

Die letzte Auszahlung hatte ich am 10.12.2021. Auf eine E-Mail von mir wurde seitens WildPharao nicht geantwortet und der Chat-Support kann über Auszahlungen anscheinend keine Aussagen treffen...

Gruß

Sven

Thank you SvenSchn,

I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello SvenSchn.

I will take care of your complaint from now on. I'd like to invite representatives of Wild Pharao Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue. 

Hello Tomas,

Thank you for your efforts. But it affects the wild pharao casino, not the shazam casino.

greeting

Sven

Hallo Tomas,

Danke für deine Bemühungen. Es betrifft aber das wild pharao casino, nicht das shazam casino.

Gruß

Sven

Hello Thomas,

has the casino contacted you? Payout is still on unprocessed ... unbelievable the store ...

greeting

Sven

Hallo Thomas,

hat sich das Casino mal gemeldet? Auszahlung steht immer noch auf unbearbeitet...unglaublich der Laden...

Gruß

Sven

Hello SvenSchn,

I apologize for the late reply. Unfortunately, the casino didn't contact us yet. We give casinos a little more time to reply this time of the year, due to the holiday season. Please be patient.

Hm, no reaction from the casino and I still haven't received my money.

How is it going on now?

greeting

Sven

Hm, keine Reaktion des casinos und mein Geld habe ich immer noch nicht erhalten.

Wie geht es jetzt weiter?

Gruß

Sven

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Please note payment has been sent

Indeed, money was deposited into my account via real-time transfer.

Many thanks for your help

Tatsächlich, Geld ist per echtzeitüberweisung auf meinem Konto eingegangen.

Vielen Dank für Ihre Hilfe

I am glad to hear you received your winnings, SvenSchn! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.