Wild Pharao Casino - A retirada do jogador foi adiada.

Hello,

I applied for a payout (400€) more than 1 month ago, but so far I have been put off by support again and again and I have not received an answer via the email address given.

I'm verified and can continue to play at the casino.

Can you help me ?

Thanks

Many greetings

Tim

Hallo,

ich habe vor über 1 Monat eine Auszahlung (400€) beantragt aber bisher werde ich vom Support immer wieder vertröstet und über die angegeben Emailadresse bekomme ich keine Antwort.

Ich bin verifiziert und kann auch weiterhin im Casino spielen.

Können Sie mir helfen ?

Danke

Viele Grüße

Tim

Dear GameOMat,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand it correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

yes my account is fully verified.

As far as I know, it only affects me, at least everything else on the website works.

My payout has not yet been processed, it has the same status as when it started.

Thank you for your help, I think it's really great that you're helping to support the players!

Hallo,

ja mein Konto ist vollständig verifiziert.

Soweit ich weiß betrifft es nur mich, jedenfalls klappt sonst eigentlich alles auf der Webseite.

Meine Auszahlung ist noch nicht bearbeitet worden, steht auf dem dem selben Status wie am Anfang.

Vielen Dank für eure Hilfe, ich finde es echt super, dass Ihr dabei helft die Spieler zu unterstützen!

Dear GameOMat,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I will escalate your issue to finance and come back to you asap

Best regards,

WildPharao Support Team

Thank you very much, GameOMat, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello GameOMat,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any explanation from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.     

Additional comment from the Casino:

"Dear GameOMaT,

We have just paid. Can you please check did you get withdrawal?

Best Regards,

WildPharao Support Team"

Dear GameOMat,

let me know when you'll receive your winnings, please.

Dear GameOMat,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we assume that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player can ask to reopen this complaint anytime.