Wild Pharao Casino - As retiradas do jogador foram atrasadas.

Dear Sirs,

i deposit 100 € von the 17th November with a 100% Bonus.

The wagering is Complete and the bonus terms were observed observed and fulfilled.

On the 18th Novermber i withdraw 5000 €, first withdraw (2021-11-18 01:43:12) with crypto, all other via bank transfer.

The KYC/Verification allready done before the withdraw and confirmed from wildpharao.

On Support Questions the Casino only answers me with "They need 3-5 Business Days for Payouts"... Now the Day "At a Special Amount they need more time, i should be waiting"

All these are typical problems there here also happens at complains. They deliberately delay the payouts !

• 2021-11-18 17:23:27 withdraw 1000.00 EUR
• 2021-11-18 17:23:08 withdraw 1000.00 EUR
• 2021-11-18 17:22:45 withdraw 1000.00 EUR
• 2021-11-18 01:44:16 withdraw 1000.00 EUR
• 2021-11-18 01:43:12 withdraw 1000.00 EUR
• 2021-11-17 21:16:37 100.00 EUR bonus
• 2021-11-17 21:16:37 deposit 100.00 EUR

With best regards & Thanks in Advance for your Help

Dear KiKaKiSaMe,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise if you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good day,

I have never received a payout.

But I already completed the KYC process weeks ago as a precaution. This was also confirmed by the casino (see screenshots before.)

Guten Tag,

ich habe noch keine Auszahlung jemals erhalten.

ich habe aber bereits vor Wochen denn KYC Prozess vorsorglich abgeschlossen. Dieser wurde auch von Casino bestätigt (Siehe Screenshots zuvor.)

I fully understand your frustration, KiKaKiSaMe. I will set the timer for additional 6 days and if there’s no development by Thursday next week, we will intervene. This should allow the casino two full weeks to process your payments.

Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.

Thank you very much, KiKaKiSaMe, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello KiKaKiSaMe,

I have reviewed your case and will now contact the casino to see if I can help.

I would like to invite Wild Pharao Casino to the conversation and to participate in the resolution of this complaint.

hi, please note the money has been sent

Thank you very much for the update, Wild Pharao Casino.

Dear KiKaKiSaMe,

I will extend the timer to 7 days, could you please confirm when you receive payment?

Good day,

one of five payments was set to proceed.

I will let you know when the payment arrives. (Not until now)….

when will the remaining payments be made?

Guten Tag,

es wurde eine von fünf Zahlungen auf proceed gestellt.

ich werde sie informieren wenn die Zahlung eingeht. (Bis jetzt noch nicht)….

wann werden die restlichen Zahlungen angewiesen ?

The first 1000 euros have just arrived.

Still missing 4000

Die ersten 1000 Euro sind soeben angekommen.

Fehlen noch 4000

Dear Wild Pharao Casino,

Could you please advise on a time frame for the player's outstanding payments?

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

I've got today the 2nd payout of 1000 ....

2000 € of 5000 € recived....

It's a joke, its look like the casino paysout only 1000 € on friday... please correct the payout limit to 1000 € per Week ....

Thank you for the update KiKaKiSaMe, please continue to keep us informed.

Get 3rd payout today

Get 3000 € of 5000 € .....

Heute die 3. Auszahlung erhalten

3000 € von 5000 € erhalten.....

Hello KiKaKiSaMe,

That's good news, we will keep this complaint open until we hear you have received payment in full.

Hello KiKaKiSaMe,

Have there been any further developments?

Still waiting ....

Hello KiKaKiSaMe,

Am I correct in saying you are still waiting for €2000?

Wild Pharao Casino,

Could you please provide a time frame in which the player can expect to receive the outstanding amount?

from our side everything should be settled

Thank you for the update Wild Pharao.

Dear KiKaKiSaMe,

Can you confirm you have received payment in full?

Dear KiKaKiSaMe,

Please confirm if you have received your payment and the matter is now resolved. If we do not hear from you within the set time frame the complaint will be rejected.

While it seems that the issue may have been resolved, this complaint will now be rejected as we have had no confirmation from the player.

It can be reopened at any time.