Wild Pharao Casino - O jogador está enfrentando dificuldades para retirar seus ganhos.

Good day,

Deposited €30 at Wild Pharaoh on March 11th (using the 100% Friday reload bonus).

After a short time I won money in different games and got very high with my balance, wagered the wager when I had €1500.

Now the verification was done in about 5 days.

Once my account was verified I was able to make my withdrawals.

A total of 2 payouts (1x €1000, 1x500€ - since the daily payout limit is €1000)

The first payment (€1000) was approved on March 21st, but the money has not yet been credited to the bank account (as of today: March 28th)

In my opinion, a transfer should be completed in a maximum of 5 days, right?

The second payout (€500) has not yet been processed, which is strange because if the €1000 had already been paid out, this transaction should already have been processed.

In the live chat it is always said that the money is on the way or that he is not available.

I hope someone can help me or Wild Pharaoh will respond.

I don't want to badmouth the casino here!

The selection of games is huge, the bonus offer is also great!

So enough written, thank you in advance for your help

Guten Tag,

Habe am 11. März bei Wild Pharao 30€ eingezahlt (ich nutze den 100% Friday Reload Bonus).

Nach kurzer Zeit gewann ich in verschiedenen Spielen Geld und kam mit meiner Balance sehr hoch, habe den Wager umgesetzt als ich 1500€ hatte.

Nun die Verifizierung war in etwa 5 Tagen durchgeführt.

Als mein Konto verifiziert war, konnte ich meine Auszahlungen tätigen.

Insgesamt 2 Auszahlungen (1x 1000€, 1x500€ - da tägliches Auszahlungslimit 1000€)

Die erste Auszahlung (1000€) wurde genehmigt am 21.03, jedoch kam es noch nicht zu einem Geldeingang auf das Bankkonto (Stand heute: 28.03)

Meines Erachtens sollte eine Überweisung in maximal 5 Tagen durchgeführt sein, oder?

Die zweite Auszahlung (500€) wurde noch nicht bearbeitet, was seltsam ist denn wären die 1000€ schon ausbezahlt, müsste diese Tranksaktion doch auch schon bearbeitet sein.

Im Live-Chat wird immer wieder mitgeteilt, dass das Geld auf dem Weg ist, bzw er ist nicht erreichbar.

Ich hoffe, jemand kann mir weiterhelfen, oder Wild Pharao reagiert darauf.

Ich möchte hier keinesfalls das Casino schlecht reden!

Die Spieleauswahl ist rießig, das Bonusangebot ist auch Klasse!

So genug geschrieben, danke schonmal im Vorraus für die Mithilfe

Dear Alexo1998,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Hello Alexo1998,

Have there been any developments since our last conversation, please? 

Dear Alexo1998,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hello,

My apologies for the late reply.

The full profit was already paid out on April 8th.

Thanks for the support

Kind regards

Alex

Hallo,

Entschuldigt mich für die späte Rückmeldung.

Der komplette Gewinn wurde am 8. April bereits ausgezahlt.

Danke für die Unterstützung

Mfg

Alex

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Alexo1998, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela