William Hill Casino IT - A conta do jogador foi encerrada.

I have been trying in vain for several days to have my account reopened after it was blocked because they can't verify my identity. I have tried sending several emails with photos of my identity card on various levels. I also tried with my driving license, but nothing. Today I was informed that pursuant to article 4 point 8 (article on fraud and money laundering) my account will remain blocked.

I specify that I have no intention of fraud or money laundering.

È da svariati giorni che cerco invano di farmi riaprire l'account dopo che mi è stato bloccato poiché non riescono a verificare la mia identità. Ho provato a mandare svariate mail con foto di carta d'identità su vari piani. Ho provato anche con la patente, ma niente. Oggi mi è stato comunicato che ai sensi dell'articolo 4 punto 8 (articolo sulla frode e il riciclaggio) il mio account resterà bloccato..

Specifico che non ho nessuna intenzione di frode o riciclaggio

Dear Giandomenico,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you played - slots, live casino, sports betting, etc.?
• Do I understand correctly that you had €80 (dispute value) in your casino account before it was closed?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1. I played a multiple bet on sports betting

2. Exactly, I had about €80 in the account before it was closed

3. The winnings were accumulated without using a bonus, they were winnings from my deposited money

1. Ho giocato una multipla su scommesse sportive

2. Esattamente, avevo 80€ circa sul conto prima che venisse chiuso

3. Le vincite sono state accumulate senza l'utilizzo di un bonus, erano vincite dai miei soldi depositati

Thank you for your reply, Giandomenico. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case the casino withheld your sports betting winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.