Wingdas Casino - A conta do jogador foi bloqueada.

Hello, help me please!! I made a bet.in this casino and I won the amount of 50 thousand reais, the same blocked my account with that balance in it !! The account manager blocked me and in support they don't know how to answer what happened!! That gain was made in 3 hours after that they banned the account for not paying!! The site is licensed by gc curacao !! And the same is active

ola me ajudem por favor!! Fiz uma aposta.nesse cassino e ganhei o valor de 50 mil reais o mesmo bloqueou minha conta com esse saldo nela !! A gerente de conta me bloqueou e no suporte eles não sabem responder oque houv!! Esse ganho foi feito em 3 horas depois disso eles baniram a conta para não pagar !! O site é linciado pela gc curacao !! E o mesmo está em ativa

Dear priethiagoo123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It was the 02/02/2023th! Was playing slots games from PG soft!! Yes my account was verified

Foi dia 02/02/2023 ! Estava jogando slots jogos da PG soft !! Sim minha conta estava verificada

Thank you very much, priethiagoo123, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi priethiagoo123,

I've just reviewed your case and fully understand your struggles with the blocking of your account. In order to help you with the issue, I will contact the casino, and we'll see what can be done when they reply.

I'd like to invite Wingdas Casino to join this conversation and participate in resolving this complaint. Dear Wingdas, can you please provide us with more information regarding the case? What are the reasons to block the player's account right after she requested for a withdrawal?

I'm looking forward to hearing from you.

Best regards,

Natalia

I filed a complaint on curacao!! And I searched the website about possible diapers the wingdas casino! It does not appear as having a license!! I want to know why they have the gc curacao logo on their website!!!

Fiz uma reclamação na curacao !! E pesquisei no site sobre possíveis fraldes o cassino wingdas ! Não consta como tendo licença!! Quero saber o motivo então de estarem com a logo da gc curacao em seu site !!!

Case like mine has several!! Look at this girl whose account was deactivated with 70 thousand !!! They bet her full amount and the account is zero

Caso como o meu tem vários!! Olha o dessa moça que a conta foi desativada com 70 mil !!! Eles apostaram o valor todo dela e a conta está zerada

Dear priethiagoo123, you can read in our review that this casino has a fake license, which means that it's not actually licensed under Curacao, so I'm afraid that the licensing authority won't be able to help you with this casino since it's out of their jurisdiction.

Nevertheless, we'll try our best to contact the casino.

In the meantime, could you please specify if you used any bonuses while playing?

I didn't use any bonuses only real money!

Não usei nenhum bônus só dinheiro real !

Thank you for the information, priethiagoo123!

I wanted to know if I can get any contact from PG soft !! From the game I played to find out why they have a contract with this unlicensed casino!! I want to donate part of my earnings to whoever helps me

Queria saber se consigo algum contato da PG soft !! Do jogo que joguei para saber o porque eles estão com contrato com esse cassino sem licença!! Quero doar parte dos meus ganhos para quem me ajudar

I want to close this complaint because I managed to talk to the casino

Quero fechar essa reclamacao pois consegui falar com o cassino

Dear priethiagoo123, would you please share with us what was the result of your conversation with the casino? Do you have your account unblocked now?

They unlocked my account with only 5 thousand reais!! Can we close this claim!??

Eles desbloquearam minha conta mais so com 5 mil reais !! Podemos fechar essa reclamacao !??

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.