WinOlot Casino - O jogador não consegue encerrar a conta.

I've been trying to close my account for several months, but it's still not closed. I have deregistered from the game, and even so, they haven't blocked my account.

Llevo intentando cerrar mi cuenta varios meses, pero no me la cierran me he dado de baja en el juego y aún así no me bloquean

Hello xxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

Thank you very much in advance for your reply.

Best regards,

Nick

Dear juliete232323,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I want a self-exclusion forever, I have gambling problems and I don't want to gamble anymore, thank you

Buenas, quiero una autoexclusión para siempre, tengo problemas de ludopatia y no quiero apostar más, gracias

Dear juliete232323,

You have to send a request to the casino by e-mail not us.

Dear juliete232323,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.