Winsane Casino - A conta do jogador foi encerrada após autoexclusão.

Hello,

On the site in question, I had about 4000 euros after depositing around 1000. I contacted support both through the website and via email to report that I was unable to withdraw. As soon as I mentioned in the chat that I have a gambling addiction and am self-excluded from many casinos licensed in Curacao, they canceled my account and neither paid me my winnings nor refunded my deposits.

Please help me, thank you

Buongiorno,

sul sito in questione avevo circa 4000 euro a fronte di un versamento di circa 1000. Ho scritto sia all'assistenza sia via mail per segnalare che non riuscivo a prelevare. Appena ho menzionato via chat che ero ludopatico e autoescluso su tanti casino con licenza Curacao, hanno cancellato la mia utenza e non mi hanno ne pagato le mie vincite e neanche restituito i miei versamenti.

Aiutatemi grazie

Dear filippo00000,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winsane Casino.

Could you please clear any contradicting information compared to your previous complaint found here: https://casino.guru/winsane-casino-player-s-account-remains-active-despite

Please allow me to ask you a few questions, so I can better understand the situation. 

• Are there any winnings withheld on your casino account?
• How much is the disputed amount?
• Could you please provide a clear time frame for key events?
• Could you please provide supporting evidence for your claims? My email is tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas