WinSpirit Casino - O jogador ainda não recebeu os seus prémios.

I have been given the run around for days I just want my money I deposited my own money won it fair and square

Dear jacinta250171,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jacinta250171,

Have you received your withdrawal from the casino yet?

No not as of today

Dear jacinta250171,

We wish to extend our sincerest apologies for the time it has taken to resolve your inquiry. We understand that waiting can be frustrating, and we truly appreciate your patience during this period. Please be assured, our team has been dedicated to ensuring that the correct decision is made concerning your case, as your satisfaction and trust in us are paramount.

While your withdrawal is in process, please check your email, we have credited you a bonus for your understanding and patience.

Hello everyone,

Thank you both for your replies.

Dear WinSpirit Casino,

Could you please clarify when can jacinta250171 expect the payment? Is there any specific issue that caused the delay?

Dear jacinta250171 and Kristina,

Thank you for understanding and your patience. We did everything so that you could receive your funds within the stated period. There was a delay by the payment system. However, according to our information, the withdrawal was approved. And the funds should already be in your account.

Could you please let us know if you have received the funds?

Dear WinSpirit Casino,

Thank you very much for your assistance.

jacinta250171, I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear jacinta250171,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.