Woopwin Casino - A retirada do jogador foi adiada.

Hello, everyone

I have an account with woopwin and the first time I played and everything worked perfectly from deposit to withdrawal.

However, I've been waiting for a payout since the beginning of February, this was always pending and I haven't been able to log in for some time, so I wrote to live support, the answer to the question why I can no longer log in was that I seem to be on a Didn't respond to email from them.

which I found weird because I never got a new email.

I only have the welcome email and verification confirmation.

I tried twice to contact them via email but I didn't get a reply.

Can you help me?

With kind regards

R***** Giovanni

Hallo zusammen

Ich habe bei woopwin ein Account und beim ersten mal habe ich gespielt und alles hat wunderbar funktioniert vom einzahlen bis zur Auszahlung.

jedoch warte ich jetzt seit Anfang Februar auf eine Auszahlung diese war immer Pendent und seit einiger zeit kann ich mich nicht mehr einloggen daraufhin habe ich dem live Support geschrieben, die Antwort auf die frage wieso ich mich nicht mehr einloggen kann war das ich anscheinend auf eine E-Mail von ihnen nicht reagiert habe.

was ich komisch fand denn ich habe nie eine neue E-Mail bekommen.

Ich hab nur die Willkommens E-Mail und die Bestätigung der Verifizierung.

ich habe 2x mal versucht über E-Mail Kontakt aufzunehmen jedoch bekomme ich keine Antwort.

könnt ihr mir helfen?

Freundliche Grüsse

R***** Giovanni

Dear Giovanni,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your blocked account without being processed? Is there any relevant communication that you could forward to me, please? My email address is

petronela.k@casino.guru.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Giovanni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.