Answer to the update/Edit message :
Hi mmgg33441,
Thank you for sharing your experience, and we're glad to have some clarity now. We understand that you tried replying to the
[email protected] email, which led to a blocked email response. This address is not monitored for incoming mail, but at the bottom of our verification email, we provide contact options at
[email protected] and
[email protected] for assistance. These are the best channels for support on document submissions and account concerns.
Regarding the temporary account freeze, we observed multiple incorrect password attempts, which automatically triggered the security lock. We do have records of each attempt, including the date and time. If you need any help resetting your password or further assistance with your account, please feel free to reach out to us at the support addresses mentioned, and we’ll respond promptly.
As for the KYC document rejection, please note that this process is automated and uses AI to verify the images. Sometimes, if the documents are unclear or overly zoomed, they may be rejected. We then perform a manual review to ensure accuracy. If you encounter any issues, feel free to reach out, and we'll be glad to assist you through the process.
Thank you for your patience, and we hope this resolves any concerns.
Betflash24
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Hi mmgg33441,
I understand how frustrating this situation can be. If your account is frozen, it may be due to multiple incorrect password attempts, which triggers an automatic security freeze. To resolve this, please email us at
[email protected] with your username, and our team will assist you in verifying your account and completing any remaining steps for reactivation.We’re here to ensure you can get back to enjoying Betflash24 as soon as possible. Thank you for your patience, and please reach out if you have further questions.
