Avaliação do mmgg33441

Casino Guru

Queremos que os jogadores compreendam o jogo.

há 3 diasOriginalTradução
I uploaded my KYC documents, but about a week later, I received the following email.
"
Hi ,

Some of the documents you submitted have failed the verification, please login on the website and provide again the required documents."
So when I tried to log in, my account was frozen.
When I replied to the email about it, the email was also blocked.
I only have a memory of whether I used the welcome bonus here or not. Of course, I have never applied for a withdrawal. I've never contacted support. What is this casino? It's more annoying than a bogus casino
I don't even know what the problem is

I want to shout the F-word out loud
P.S 20241103
I was able to log in today. The address verification was rejected. Well, it doesn't matter anymore
Ler maisLer menos
  • Documents denied
  • My account was frozen
  • try to contact them, the email is also blocked.
BetFlash24 Casino
há 6 dias
Answer to the update/Edit message :
Hi mmgg33441,

Thank you for sharing your experience, and we're glad to have some clarity now. We understand that you tried replying to the noreply@betflash24.com email, which led to a blocked email response. This address is not monitored for incoming mail, but at the bottom of our verification email, we provide contact options at info@betflash24.com and support@betflash24.com for assistance. These are the best channels for support on document submissions and account concerns.

Regarding the temporary account freeze, we observed multiple incorrect password attempts, which automatically triggered the security lock. We do have records of each attempt, including the date and time. If you need any help resetting your password or further assistance with your account, please feel free to reach out to us at the support addresses mentioned, and we’ll respond promptly.

As for the KYC document rejection, please note that this process is automated and uses AI to verify the images. Sometimes, if the documents are unclear or overly zoomed, they may be rejected. We then perform a manual review to ensure accuracy. If you encounter any issues, feel free to reach out, and we'll be glad to assist you through the process.

Thank you for your patience, and we hope this resolves any concerns.
Betflash24

-------------------------------------------------------------------------------------------



Hi mmgg33441,
I understand how frustrating this situation can be. If your account is frozen, it may be due to multiple incorrect password attempts, which triggers an automatic security freeze. To resolve this, please email us at info@betflash24.com with your username, and our team will assist you in verifying your account and completing any remaining steps for reactivation.We’re here to ensure you can get back to enjoying Betflash24 as soon as possible. Thank you for your patience, and please reach out if you have further questions.
há 4 mesesOriginalTradução
A página de termos e condições não abre (no PC ou no celular). Talvez eles não queiram que eu leia os termos e condições. A página de promoções também não abre. Então não sei do que se trata. Onde o CasinoGuru conseguiu essas informações?
Tentei uma promoção chamada Lucky333 e o requisito de aposta era 100x.
Não consegui gastar, então cancelei e meu saldo foi zero. (Claro, eu não tinha jogado um único jogo.) O suporte por chat ouviu minha história, mas disse que iria verificar com outro departamento e não recebi resposta.
Eu realmente não quero reclamar disso, já que custa apenas cerca de 50 dólares. Mas é possível que este também seja um casino fraudulento.

PS 06.jul 2024
Nenhuma comunicação do suporte.
Este também é um cassino fraudulento.
Qualquer cassino legítimo provavelmente lhe dará algum tipo de resposta.
Depósitos não são recomendados.
Ler maisLer menos
  • De qualquer forma, consegui entrar em contato com o suporte por chat.
  • Se você cancelar a promoção, qualquer saldo não utilizado será perdido.
Traduzido automaticamente:
há 4 mesesOriginalTradução
Não entendo por que este lugar tem uma classificação baixa.
Bônus generosos, RTP supostamente bom e muitos métodos de depósito e retirada.
É tudo de bom.
No entanto, às vezes demorava um pouco para sacar fundos.
Ler maisLer menos
  • Muitos métodos e jogos de depósito e retirada
  • Não consigo encontrar. No entanto, fui banido por usar muito meu bônus.
Traduzido automaticamente:
há 5 mesesOriginalTradução
The RTP may be a coincidence, but it was good. KYC is also quick. The support contact is also very responsive and it is a casino full of good things so far. However, withdrawals are a different matter.

P.S 20240603
I was able to withdraw about $2,000 safely. However, the account was disabled.
I am hated by this casino group .
Ler maisLer menos
  • good rtp
  • any games
  • quick response support
  • Very slow (now 3days but still)
SpinJo Casino
há 3 meses
Dear mmgg33441,

Thank you for your review and for sharing your recent experience with us. We're pleased to hear that you found the RTP satisfactory, appreciated our quick KYC process, and had a positive experience with our responsive support team.

However, we're genuinely concerned about the issues you encountered with withdrawals and the disabling of your account. We assure you that our intention is never to cause inconvenience to our players, and we would like to investigate this matter further.

Could you please provide us with more details about your account and the issues you faced? You can reach us directly at vip@spinjo.com. Our team is committed to resolving this situation promptly and ensuring that your concerns are addressed.

Best regards,

The SpinJo Team
há 5 mesesOriginalTradução
Chats and emails are accepted, but no reply is received. Withdrawals are canceled for no reason. It smells the same as the scam casinos I've encountered recently. It's better not to get involved. I gave up $500 I tried to withdraw
  • any games
  • bonus & Wagering Requirements
  • no response support
  • can't withdrawal
  • don't touch
há 6 mesesOriginalTradução
I may have fallen for another scam casino.
I applied for a withdrawal of 900 USD along with KYC 2 days ago, but there is no response. I looked for chat support, but there was none. That's why I contacted them by email yesterday, but there was no response either. In past experience, casinos that do not respond to user inquiries or are slow to respond are likely to be scammed. I'll revise the review if I get a response in the near future

P.S20240506
Past complaints have also been unresolved due to lack of contact. There is no doubt that this is a scam casino.
I think.
can't get in touch with the casino about the issue.
Beginners praise it profusely in reviews.
If have either of these that it is a scam casino.

P.S 20240509
I've emailed support many times. However, there has been no response yet

P.S 20240510
I've already given up. There is nothing you can do about a casino that you can't contact. After all, the important thing in choosing a casino is the time it takes to withdraw. Rather than giving a reason and evaluating the score, you should collect information on the time it takes to withdraw
Ler maisLer menos
  • many games
  • nice promotion
  • no support respond
  • maybe can't withdrawal.I think scam casino
  • you shouldn't deposit.
há 6 mesesOriginalTradução
I played a little bit the other day. I immediately applied for a withdrawal because it increased by several hundred dollars. But for some reason it was canceled. When I applied again and inquired by e-mail, I received a reply in a few minutes. He said, 'It seems to have been canceled due to technical issues, and it will be executed shortly.' He was right, and a few minutes later, the winnings came to my wallet. Since it is a system, there may be a problem somewhere. However, the value of customer service is the ability to respond quickly to such inquiries. What I want to say is that the customer service response I inquired about today was very good!
Please continue this quality;)
Ler maisLer menos
  • good game choice
  • support response
há 6 mesesOriginalTradução
I played it a few times normally and left it for a few weeks, but I don't know why, but my account was disabled. Is this also related to DAMA or Hollycorn? My account is getting disabled all over the place.
If the casino tell me why, I won't feel bad
Ler maisLer menos
há 6 mesesOriginalTradução
The bonus is very good. Earlier, I thought it was only a 100% bonus, but a 150% bonus came on its own. The amount of bets will increase, so whether the result is good or not is another matter. The results were not very good. The RTP of this casino is the highest value. However, there is no sign of such a thing. Money is swallowed in a straight line. It's my money grave. I felt it when I deposited before, but I can only think that it is working with a different RTP.
Ler maisLer menos
  • nive bonus
  • maybe bad RTP
há 6 mesesOriginalTradução
It's a personalized offer for you. So I received an email with a 150% bonus. I immediately deposited 400 euros. And asked for a bonus in the chat. Then the chat support will say, "You can't use the bonus. Like. It's a shame to send a promotional email with an individual offer from the casino and then reject it after making a deposit. I liked the style of the casino's bonuses, but I completely hated it because of this
Ler maisLer menos
WinDetta Casino
há 6 meses
Dear mmgg33441,

We apologize for any inconvenience you've experienced regarding the bonus situation. Our aim is always to provide a positive gaming experience for all our players, especially new ones. However, we must adhere to our terms and conditions regarding bonus usage, which are in place to ensure fair play and prevent abuse of our bonus offers.
We understand your frustration, but please know that our decision is not personal and is applied uniformly to all players to maintain fairness and integrity within our gaming community. We encourage you to continue enjoying our games and services, and we're here to assist you with any further questions or concerns you may have.

Please, if you have any questions or difficulties, kindly contact Live Chat 24/7 or e-mail support@windetta.com
We are always happy to help you.
Mostrar mais avaliações (+10)
Apresentando 1 – 10 de 41 avaliações
1 2...5
Trustpilot_flash_alt
Qual a sua opinião sobre o Casino Guru? Partilhe a sua opinião
Siga-nos nas redes sociais – Posts diários, bónus sem depósito, novas slots e muito mais
Subscreva a nossa newsletter para obter os mais recentes bónus sem depósito, novas slots e outras notícias