Avaliação do nhayw090

Casino Guru

Queremos que os jogadores compreendam o jogo.

há 6 mesesOriginalTradução
Wish I could give this place fewer than 0 stars. They refuse to close or exclude your account unless you've made a deposit - even if the reason for closure is addiction. Completely unacceptable.
  • None
  • Nothing
  • Zero commitment to responsible gambling
  • Bad customer service
há 11 mesesOriginalTradução
It is impossible to close your account. I have requested via email multiple times to close my account, but the casino requests that I VERIFY my account before they can close it. That is complete and utter lunacy, and smells like phishing for personal data. I strongly recommend against playing at this casino, and any others in this group.
  • Good selection of games
  • Zero responsible gambling tools
há 11 mesesOriginalTradução
It is impossible to close your account. I have requested via email multiple times to close my account, but the casino requests that I VERIFY my account before they can close it. That is complete and utter lunacy, and smells like phishing for personal data. I strongly recommend against playing at this casino.
  • Good selection of games
  • Zero responsible gambling tools
Winstoria Casino
há 10 meses
Dear Nhayw090,

We understand your frustration regarding the account closure process. The verification step is a mandatory security measure to ensure that all requests are genuine and to protect our users from potential fraudulent activities. This process helps us confirm that the request is indeed coming from the account owner and not an unauthorized party.

However, we acknowledge that this procedure can be perceived as cumbersome, especially when trying to close your account. Our intention is never to make the process difficult, but rather to safeguard our users' information.

We assure you that your personal data is handled with the utmost care and in accordance with our privacy policy. We do not use this process to collect personal data unnecessarily; it is purely for security and compliance purposes.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@winstoria.com
We are always happy to help you.
Forum_alt
Participe nas discussões no nosso fórum e conheça jogadores de casinos de todo o mundo
Trustpilot_flash_alt
Qual a sua opinião sobre o Casino Guru? Partilhe a sua opinião
Subscreva a nossa newsletter para obter os mais recentes bónus sem depósito, novas slots e outras notícias