Betmaster Casino - O jogador está lutando para retirar seus ganhos.

Hello everybody. The following problem: I registered with Betmaster, deposited 70 euros by direct bank transfer and made 260 euros out of it. I wanted to pay this out, but suddenly it said I have to contact support. He then told me that they would not pay out via bank transfer, I should deposit 10 euros via ecopayz so that I can then withdraw. Said and done. However, it still doesn't work, if I want to pay out via ecopayz, it says that I don't have an account balance. Then I wrote to support again and the answer: "I have sent a request to the specialists, please wait for them to answer"

So at first I was forced to pay via ecopayz, which I then even did, and now suddenly that doesn't work either.

I play in almost 100 online casinos and this has never happened to me.

I ask you for urgent help, this is trying to delay me so that I gamble away the money again.

Thanks! 🙂

Hallo zusammen. Folgendes Problem: Ich habe mich bei Betmaster angemeldet, 70 Euro per direkt Banküberweisung eingezahlt und daraus 260 euro gemacht. Diese wollte ich auszahlen, jedoch stand da auf einmal ich muss mich beim support melden. Dieser sagte mir dann, dass die per Banküberweisung nicht auszahlen, ich soll per ecopayz 10 euro einzahlen, damit ich dadurch dann auszahlen kann. Gesagt, getan. Jedoch geht es immer noch nicht, wenn ich per ecopayz auszahlen möchte, steht das ich kein kontoguthaben besitze. Daraufhin wieder support angeschrieben und die antwort: "Ich habe eine anfrage an die spezialisten geschickt, bitte warten bis diese antworten "

Also wurde ich erstmal genötigt per ecopayz zu zahlen, was ich dann sogar gemacht habe, und jetzt auf einmal geht auch das nicht.

Ich spiele in fast 100 online casinos, und das ist mir bisher noch nicht passiert.

Ich bitte euch um dringende hilfe, den hier wird versucht mich hinzuhalten, damit ich das geld wieder verspiele.

Danke ! 🙂

Dear Edon,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. We will contact the casino and ask for their cooperation, but, before we do that, could you please advise if you have received a confirmation regarding successful account verification in the past?

Meanwhile, please understand, that a variety of the payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. However, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello. I thank you for being offered help here. Unfortunately, however, I did what the casino aimed to do. I gambled away the money. I felt hopeless because I only saw in retrospect that they only have a curacao license.

So this has been solved here. Thank you very much anyway.

Hallo. Ich danke dafür das mir hier hilfe angeboten wird. Jedoch habe ich leider das getan, was das ziel des casinos war. Ich habe das geld verspielt. Habe mich hoffnungslos gefühlt da ich erst im nachhinein gesehen habe das die nur eine curacao lizenz haben.

Somit hat sich das hier gelöst. Ich danke euch dennoch vielmals.

Dear Edon,

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future.

I will close this complaint now. Thank you for your understanding.