Bingo Bonga Casino - O jogador está lutando para concluir a verificação da conta.

Hello, everyone,

Deposit went smoothly, payouts are simply canceled.

Since 11/24/22 I can't get any further.

It first runs through a good function from hooqu, where all relevant data is checked (video recognition, ID card and confirmation of the address).

then we continue with the editions of

Bingo Bonga

-Picture with ID card and a label "Hello Bingo Bonga Casino with date".

-ID

- Address proof

-Account statement with the exact time and name must be on the receipt.

For me it's all harassment, but since I won €2000 and not €200 I can't just let it go.

I play a lot and I like to play, if the payment transactions just take place, I would play with them again.

I don't know if it's a coincidence, but the site is currently down.

Kind regards

Christopher

Hallo zusammen,

Einzahlung lief reibungslos, Auszahlung werden einfach storniert.

Seit dem 24.11.22 komme ich nicht weiter.

Es läuft zuerst über eine gute Funktion von hooqu, dort werden alle relevanten Daten überprüft (Videoerkennung, Personalausweis und eine Bestätigung der Adresse).

danach geht es weiter mit den Auflagen von

Bingo Bonga

-Bild mit Personalausweis und einem zetteln „hallo Bingo Bonga Casino mit Datum".

-Ausweis

-Adresse Nachweis

-Kontoauszug mit der genauen Zeit und Name muss auf dem Beleg stehen.

Für mich ist das alles Schikane, da ich aber 2000€ gewonnen habe und nicht 200€ kann ich das nicht einfach gut sein lassen.

Ich spiele viel und gerne, wenn der Zahlungsverkehr einfach stattfindet, würde ich ja wieder bei denen spielen.

Ich weiß grade nicht, ob es ein Zufall ist aber die Seite ist aktuell down.

mfg

Christopher

Dear Brown,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

I have no problem with my data being checked carefully.

what bothers me is that my documents keep getting rejected.

Currently it is a ping pong.

Bank details are confirmed.

Photo is confirmed.

Address proof is not confirmed.

I am now always sent from service to the vip manager who then sends me back to service.

(My first proof of address was activated,

now it's out again and they want new confirmations.)

My phone number is ignored all the time and not verified.

Kind regards

christopher

Hallo Petronela,

ich habe kein Problem damit, dass meine Daten genau geprüft werden.

was mich stört ist, dass meine Dokumente immer wieder abgelehnt werden.

Aktuell ist es ein Ping Pong.

Bankdaten sind bestätigt.

Foto ist bestätigt.

Adressen Nachweis wird nicht bestätigt.

Ich werde jetzt immer vom Service zum vip Manager geschickt, der mich dann wieder zum Service schickt.

(Meine erste Adressennachweise war betätigt,

jetzt ist es wieder raus und sie wollen neue Bestätigungen.)

Meine Telefonnummer wird die ganze Zeit ignoriert und nicht bestätigt.

Mit freundlichen Grüßen

christopher

Thank you very much, Brown, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Brown!

From now on, I will take care of your complaint. I'd like to invite representatives of Bingo Bonga Casino into this complaint in order to provide us with more information on the verification process and help us resolve any potential issue within the said process.

Good day, Mr. Brown and Casino Guru Team! 

We would like to thank you for your feedback and share some news regarding this situation.

We would like to inform you, that player's account has been verified on November 30. Player has also received the notification regarding this update on the email address, which was used for the registration in our casino. VIP-manager Edward did his best to help the player pass the verification and withdraw the funds, however, Mr. Brown has decided to use the funds for the gaming activity.

If you face any issues or have any additional questions or request, we will be more than happy to help you!

Christopher, feel free to contact your personal manager, Edward. He is so excited to assist you, and he is ready to provide you with all the details regarding your account's details. 

Have a nice day!

With best regards,

Bingo Bonga Casino VIP Team

Hello Brown,

As per the information we have been provided with by the casino, I'd like to ask you, could you please confirm that you decided to use your funds "for the gaming activity"?

Dear Brown,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.