BitBet24 Casino - A retirada do jogador foi adiada.

requested a withdrawal over 2 weeks ago, i have heard nothing from the casino. I have sent several emails(they dont have live chat) but still no response. The only emails i've received from them were on feb 1 and that was just telling me that my verification had been approved, and then another email on the 13th telling me again that my verification had been approved. No mention of my withdrawal request. Its weird because I requested a withdrawal at the end of January(first time) and that one was for $2500 and that went through without any issues. And my VIP status is "Elite" the highest level they have .

On the attached screenshot of my account history, it says the withdrawal was requested on the 15th, but i requested long before that. They have the wrong dates on some of the transactions.

Dear johnanthonypack,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your winnings were accumulated with or without an active bonus? It seems as it is a technical issue and the date that is displayed on the screenshot might be actually the date when the withdrawal was approved finally. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hey, thanks so much for getting back to me. There was no bonus involved. I took the first and second deposit bonus, but that was before this withdrawal request. Ive attached a screenshot of my bonus history.

Thank you very much, johnanthonypack, for providing all the necessary information. I will now transfer your complaint to my colleague Veronika (veronika.l@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear johnanthonypack,

I will be taking care of your complaint from now on. I've just reviewed your case and I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of BitBet24 Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about the status of the player's withdrawal request?

Hello,

There has been no change in the status of my withdrawal request, and I still have not heard from anybody at the casino. I have attached a more recent screenshot of my withdrawal request.

Thank You,

John P

Dear johnanthonypack,

Your withdrawal request has been completed.

Excuse us for the delay!

Dear BitBet24 Casino representative, thank you for the update.

Dear johnanthonypack, can you please confirm that you've received your winnings?

Dear johnanthonypack,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey,

Sorry about the late reply, this casino must rubbing off on me. 🙂

I can confirm that payment was received, thank you for your help.

Dear johnanthonypack,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Veronika

Casino.Guru