Cashalot Casino - Os ganhos do jogador foram cancelados.

I deposited 350 euros.

After about ten hands at live BJ, I was down by about 75 euros. I hit a big pot with sidebets (three of kind + perfect pair) plus center bet (split) and jumped to 1350 euros.

At that point, I asked to withdraw

After 6 days and several requests for documents (all verified and approved) they refunded me the 350 euros and closed my account saying that I had used illegal practices to win. Funny stuff, because I don't even know the basic BJ strategy well

But the funny thing is that they don't give you explanations "why it could be disclosed to third parties"

But if I have used the illegal strategy to disclose it when I want the same ... or not?

They are simply scammy buffoons

Stay away from this online casino.

Ho depositato 350 euro.

Dopo una decina di mani al BJ live, ero sotto di circa 75 euro. Ho fatto un piatto molto ricco con sidebets ( three of kind + perfect pair) più puntata centrale vinta (con split) e sono balzato a 1350 euro.

A quel punto, ho chiesto di prelevare

Dopo 6 gg e diverse richieste di documenti (tutti verificati e approvati) mi hanno rimborsato i 350 euro e chiuso l'account dicendo che avevo usato pratiche illegali per vincere. Roba da ridere, perché io non conosco nemmeno bene la strategia di base del BJ

Ma la cosa divertente è che non ti danno spiegazioni "perché potrebbero essere divulgate a terzi"

Ma se la strategia illegale l ho usata io la divulgare quando voglio lo stesso... o no?

Sono semplicemente dei buffoni truffatori

State lontani da questo casino on line.

Dear Igngraz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have activated any bonus when placing your last deposit? Have you, by any chance, saved your game history before your account was blocked? If yes, please forward it along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Greetings

No, no bonuses (I never get them)

Unfortunately I was unable to save the history because they closed my account before officially communicating their decision to me (via chat)

The last thing I saw was that my € 1350 withdrawal was split into 2 tranches of € 1000 and € 350. Both were APPROVED but in the end I only received the 350.

Greetings

Ignazio G *******

Salve

No, nessun bonus (non li prendo mai)

Purtroppo non ho potuto salvare la cronologia perché mi hanno chiuso account prima di comunicarmi ufficialmente (via chat) la loro decisione

L'ultima cosa che ho visto è che il mio prelievo da 1350 euro era stato diviso in 2 tranche da 1000 e 350 euro. Entrambe risultavano APPROVATE ma alla fine ho ricevuto solo i 350.

Saluti

Ignazio G*******

Thank you very much, Igngraz, for the forwarded communication. I will post the casino's reply here:

"Hello, dear Ignazio.

We are contacting you regarding your recent gaming activity and last withdrawal request. Our team is carefully checked your profile and gaming activity and our team found it very suspicious.

Your IP has matched with several other players' IP and the gaming activity has signs of using the prohibited strategies.

Due to these facts, we regret to inform you that your last withdrawal request was declined, the amount of won for the last gaming session was canceled and the amount of initial deposit was returned to your credit card. Also, please note that your account has been permanently closed.

We wish you all the best and good luck!"

Could you please advise if this was your first gaming session?

Yes, I confirm it was my first, and only, game session

I tried to access other tables available on their casino (always BJ live) but without success as they were all busy.

The table I bet on was the only one with a free seat to play at that time

Greetings

Ignatius

Si, confermo era la mia prima, ed unica, sessione di gioco

Ho cercato di accedere su altri tavoli disponibili sul loro casino (sempre BJ live) ma senza successo perché erano tutti occupati.

Il tavolo su cui ho scommesso era l'unico con un posto libero per giocare in quel momento

Saluti

Ignazio

Thank you very much, Igngraz, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks to you for the support

Grazie a te per il supporto

I can not believe it

They also canceled the refund of the initial 350 euros

They were to be posted to my account and are GONE from my actual balance

I don't know if there was a problem in the transfer or if they have intentionally canceled it

I'm speechless

I am the victim of a THEFT

PLEASE HELP ME

IGNAZIO

Non ci posso credere

Mi hanno cancellato anche il rimborso dei 350 euro iniziali

Erano da contabilizzare sul mio conto e sono SPARITI dal mio saldo effettivo

Non so se c'è stato un problema nel transfer oppure se lo hanno volutamente cancellarlo loro

Non ho parole

Sono vittima di un FURTO

VI PREGO DI AIUTARMI

IGNAZIO

Ok,

they did the credit again. It appeared to me again with today's date. 350 euros.

The other 1000 are always missing ....

Ok,

hanno di nuovo fatto l'accredito. Mi è comparso di nuovo con data di oggi. 350 euro.

Mancano sempre gli altri 1000....

Hello Igngraz,

I will take care of your complaint from now on. Thank you for informing us about receiving €350. I would like to invite representatives of Cashalot Casino into this complaint in order to get into this matter further and hopefully help us resolve the issue.

Hi Martin, thank you

I wanted to ask you how does the Casino interested in knowing about this claim here on your site?

Do you have direct contact with them?

Just out of curiosity

Thanks

Ciao Martin, grazie

Volevo chiederti come fa il Casino interessato a sapere di questo claim qui sul vostro sito ?

Avete contatti diretti con loro?

Solo per curiosità

Grazie

I'm afraid they will never answer

Patience.

Ho paura che questi non risponderanno mai

Pazienza.

Hello Igngraz!

Unfortunately, we have received no response from the casino as of yet.

I expected that.

They are unfair people

All this for 1000 euros which for a casino should be a glass of water

Patience

Me lo aspettavo.

Sono persone scorrette

Tutto questo per 1000 euro che per un casino dovrebbero essere un bicchiere d'acqua

Pazienza

I understand that the complaint went wrong.

I don't have much hope anymore. Thanks anyway.

mi sembra di capire che il reclamo è andato male.

Non ho più molte speranze. Grazie in ogni caso.

We would like to ask Cashalot Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

OK, thanks a lot

Ok grazie mille

Hello Igngraz!

After our internal discussion our position on the regulator's resolution of which you have informed us about is not acceptable. Please note, Gaming Curacao regulator is not very well regarded when it comes to objectively handling the players disputes with casinos. Moreover, despite our best efforts Cashalot's representatives remained unresponsive without any hints of willingness to participate or discuss the resolution of this case. Also we were not able to have an insight on the supposed evidence which was carried out against you in the process with the regulator. Based on the regulator's statement, the allegations were based only on IP matches of which there was the evidence provided by the casino. We strongly believe that IP match on it's own is not a sufficient proof of one person using multiple accounts and should not be considered as such.

With all that being said, I regret to inform that we have no other option than to close this complaint as 'unresolved' despite the opposite position of the casino's regulator, with the reasons already mentioned in this entry.