CashiMashi Casino - O jogador está lutando para retirar seus ganhos.

At the beginning of the year I cashed out a large sum, which was a lot

was tedious. Here a case was open as you can see in the history

be able.

I had to submit everything 4-5 times, it was still incomplete

it was often said to be his. Verification revolves around Source of Whealth.

After a lawyer and public complaint, the money was paid out.

Now, lo and behold, the game starts all over again. Access is blocked by account.

Out of anger I signed up at 2 other casinos.

Vegadream.com and locowin.com. They have the same Linzers or what

whatever you call it. This gammix limited there. By the others

both I was completely verified to the outside world. Without any

I can't get into communication either. This is an insolence !!

And I did everything at least 3 times this time just like the previous one

Posted. Be it by email, by email separately to the vip support

Cashi Mashi or via upload link! (which, by the way, is 99% not

works because the requested files mostly exceed the limit of 3MB

exceed. ) which of course was also addressed 64728 times

became.slowly it's really getting to the incompetence level at the maximum!! Yes it can

not be that you have to re-submit everything every 6 months and / or

have to run to the lawyer

Anfang des Jahres habe ich eine hohe Summe auszahlen lassen, was sehr

mühsam war. Hier war ein Fall geöffnet wie sie in der Historie einsehen

können.

ich musste 4-5mal alles einreichen, es würde immernoch unvollständig

sein hieß es dann oft. Die Verifizierung dreht sich um Source of Whealth.

Nach Anwalt und öffentlicher Beschwerde wurde ausgezahlt.

Jetzt, siehe da beginnt das Spiel von vorne. Zugriff ist gesperrt vom Konto.

Aus Wut habe ich mich bei 2 anderen Casinos angemeldet.

Vegadream.com und locowin.com. Die haben die selbe Linzers oder wie

auch immer man es nennt. Dieses gammix Limited da. Bei den anderen

beiden war ich aber nach außen hin komplett verifiziert. Ohne jegliche

Kommunikation komm ich da auch nicht rein. Das ist eine Frechheit !!

Und ich habe dieses Mal genau wie das vorherige alles mindestens 3 mal

gesendet. Sei es per email, per email gesondert an den vip Support bei

Cashi Mashi oder auch per Upload link ! ( der übrigens zu 99% nicht

funktioniert, weil die angeforderten Dateien meistens die Grenze von 3 MB

überschreiten. ) was auch natürlich 64728 mal angesprochen

wurde.langsam wird's echt zum Inkompetenz Level im Maximum!! Kann ja

nicht sein das man alle 6 Monate alles neu einreichen muss und / oder

zum Anwalt rennen muss

Dear karynameltsyna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have sent all the requested documents multiple times. Here are the screenshots attached. But KYC was also long overdue. It's just about source of whealth.

Ich habe mehrfach alle angeforderten Dokumente gesendet. Hier die Screenshots dazu Im Anhang. KYC war aber auch schon lange fertig. Es dreht sich lediglich um source of whealth.

Thank you very much, karynameltsyna, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi karynameltsyna,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite CashiMashi Casino to the conversation to participate in the resolution of this complaint.

Thank you very much 😊

Vielen lieben Dank 😊

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Peter, hello Karyna.

Yes, you sent a lot, but there are some ambiguities in your uploads. This was also written to you. What you didn't comment on. The VIP support has also pointed out to you several times that something is missing.

Unfortunately, it is necessary for the sums that you pay in that we make a sow. We are obliged to do this. So it's not verification like you say, it's the source of wealth. The department emailed you again on 08/20/2022. And again no response from you. Then we are unfortunately forced to close the account. Of course, you will also be denied access to all other Gammix casinos until the SOW has been completed. The problem with your first big payout was that your name didn't appear on your bank statement, as you may remember, of course that has to be checked then.

LG

Cashimashi

Hallo Peter, hallo Karyna.

Du hast vieles zugeschickt ja, jedoch sind einige Unklarheiten bei deinen Uploads. Dies wurde dir auch geschrieben. Wozu du dich nicht geäußert hast. Auch der VIP Support hat dich mehrfach darauf hingewiesen das etwas fehlt.

Leider ist es bei den Summen die Du einzahlst notwendig, das wir eine Sow machen. Dazu sind wir verpflichtet. Es ist also keine Verifizierung wie du sagst, sondern es ist die Source of Wealth. Die Abteilung hat dir am 20.08.2022 eine Email geschickt erneut. Und von dir erneut keine Rückmeldung. Dann sind wir leider gezwungen den Account zu schließen. Natürlich wird dir auch bei allen anderen Gammix Casinos solange der Zugriff verwehrt, bis die SOW abgeschlossen ist. Bei deiner ersten großen Auszahlung war das Problem, das auf deinem Kontoauszug nicht dein Name stand, wie du dich vielleicht erinnerst, natürlich muss das dann geprüft werden.

LG

Cashimashi

Dear karynameltsyna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear karynameltsyna,

Since we haven't heard from you for two weeks, we are forced to reject your complaint as we’re not able to proceed with a further investigation or suggest possible solutions.

Unfortunately, I don't have the feeling that it's of any use, since the gentleman up there is neither listening nor interested in clarifying it. I have done everything in my power and have no hope or optimism that anything can change

Habe nicht das Gefühl leider das es was nützt , da der Herr da oben ja weder zuhört noch Interesse hat das zu klären. Ich habe alles in meiner Macht Stehende getan und habe da keine Hoffnung und auch keinen Optimismus das sich da was ändern kann