CasinoFriday - Os ganhos de bônus do jogador foram anulados.

So for me it is extremely questionable how you can give a casino with such binary conditions a good reputation! Based on my case you can see very well that the bonuses with deposits are the biggest B ... .. ever!

I deposit 32 euros, get a 32 euros bonus! Thanks to the winnings, I am currently at 700 euros! I played around 500 spins at one euro each! Wagering requirements met: 0% !!!

The support informs me that this is because I have "real money" in the account! So that means something like: gamble everything away until there are only 32 euros in bonus money left! Sorry but that's the crap of the year! The rating you give to such a casino is ridiculous

Also für mich ist es äußerst fraglich wie man einem Casino mit derartigen Binusbedingungen eine gute Reputation geben kann! Anhand meines Falls erkennt man sehr gut dass die Bonusse mit Einzahlungen der größte B….. überhaupt sind!

Ich zahle 32 Euro ein, bekomme 32 Euro Bonus! Durch die Gewinne bin ich zur Zeit auf 700 Euro! Ich habe circa 500 Spins zu je einem Euro gespielt! Umsatzbedingungen erfüllt : 0% !!!

Der Support teilt mir mit dass das daran liegt dass ich „echtes Geld" am Konto habe! Heißt also soviel wie: verspiel alles bis am Ende nur noch 32 Euro Bonus Geld übrig bleiben! Sorry aber das ist der Beschiss des Jahres! Die Bewertung die ihr einem solchen Casino gebt ist lächerlich

Dear Rene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been confiscated? Could you please specify which exact bonus you have redeemed and played?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Rene,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.