Casinoly - As retiradas dos jogadores foram atrasadas.

Currently 2 payouts are looking.

800€ in total. Both payments must have long been transferred to the bank account according to your own terms and conditions. The casino puts players off with every payout due to technical issues or higher inquiries to the finance department. That is dishonest and shouldn't exist like that. I finally want my money.

Emails are no longer answered. Chats are simply closed by employees.

I ask for confrontation with the casino and effective solution

Derzeit sind 2 Auszahlungen aussehend.

800€ Insgesammt. Beide Auszahlungen müssen längst auf das Bankkonto laut der eigenen AGB überwiesen sein. Das Casino vertröstet bei jeder Auszahlung die Spieler wegen technischer Probleme oder höherer Anfragen bei der finanzabteilung. Das ist unseriös und darf es so nicht geben. Ich möchte endlich mein Geld haben.

Auf Emails wird inzwischen nicht mehr geantwortet. Chats werden von den Mitarbeitern einfach geschlossen.

Ich bitte um Konfrontation mit dem Casino und zielführend Lösung

Dear denizjansen45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

PS: Could you please advise if you received winnings from your previous complaint?

I am verified and also received money a long time ago. However, the request is now 1 week ago and the terms and conditions of casinoly are broken here. So I don't think it's ok to be kidding the player like that

Ich bin verifieziert und habe auch schon vor langer Zeit Geld erhalten. Allerdings ist die Anfrage jetzt 1 Woche her und die AGB von casinoly werden hier gebrochen. Also finde ich es nicht in Ordnung den Spieler hier so zu verarschen

Edit : the funds were transferred in full after I sent 80 emails to the responsible department from yesterday to today. A confirmation email of the payment was not sent as usual.

I cannot recommend the casino to anyone due to the intentional and disproportionate withdrawal delays

Edit : die Gelder wurden vollständig überwiesen nachdem ich von gestern bis heute 80 Mails an die zuständige Abteilung geschickt habe. Eine Bestätigungsmail der Auszahlung wurde nicht wie gewohnt übersandt.

Ich kann das Casino aufgrund der beabsichtigten und unverhältnismäßigen auszahlungsverzögerungen niemandem empfehlen

The winnings from the previous complaint were paid out at 50% and were intentionally delayed again and again.

Die Gewinne aus der vorherigen Beschwerde wurden zu 50% ausgezahlt und wurden auch immer wieder beabsichtigt verzögert.

Thank you, denizjansen45, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear denizjansen45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.