CasinoVoila - As retiradas dos jogadores foram atrasadas.

Hello.

I found this casino here at Casino Guru and noticed that it is a relatively new casino on the market.

I currently have €3332.58 in pending withdrawals and I have already informed myself in the live chat:

-I was told that the payment would be made within 48 hours and in full (there is a limit of €5000 per week).

-They also said my account was verified and ready to withdraw.

Since the casino is relatively new, I would like to have this complaint open and get the casino guru's assistance in assisting with my payout. At the moment we are already going in 1 and a half days and I still haven't had any information from the casino.

May it also serve as a kind of feedback for people interested in playing here.

The support system, vendors and payment system are 100% and the best on the market. I recommend.

Let's see how long it takes to pay.

Olá.

Encontrei este casino aqui no casino guru e reparei que é um casino relativamente novo no mercado.

Eu tenho neste momento 3332.58€ em levantamentos pendentes e já me informei no chat ao vivo:

-Foi-me dito que o pagamento seria feito dentro de 48h e na totalidade (tem um limite de 5000€ por semana).

-Também disseram que a minha conta estava verificada e pronta para efetuar levantamentos.

Dado que o casino é relativamente novo, gostaria de ter esta reclamação em aberto e obter a assistência do casino guru a auxiliar o meu pagamento. Neste momento já vamos em 1 dia e meio e ainda não tive qualquer informação da parte do casino.

Que sirva também como uma espécie de feedback para pessoas com interesse em jogar aqui.

O sistema de suporte, os fornecedores e sistema de pagamento estão a 100% e são os melhores do mercado. Recomendo.

Vejamos quanto tempo demora para o pagamento.

Dear Jdksk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I just got paid.

The casino did what it said and again the casino guru sharing the best casinos on the market.

Thank you both!

I recommend this casino 101%!

Acabei de ser pago.

O casino cumpriu o que disse e novamente o casino guru a partilhar os melhores casinos no mercado.

Obrigado a ambos!

Recomendo a 101% este casino!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jdksk, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru