Chilli777 Casino - A retirada do jogador foi adiada.

I played on Chilli777 and am verified on my account. I won and requested a withdrawal on October 16, 2020. I have not received any money and I have written many emails. They have responded to a few and say it is delayed. Once I got the answer that it was due to corona. I have written both friendly and angry emails, nothing helps. The chat is an echo of the support but very rude. Now I do not know how I can proceed ??

Jag spelade på Chilli777 och är verifierad på mitt konto. Jag vann och begärde ett uttag 16 oktober 2020 . Jag har inte fått några pengar och jag har skrivit många mail. Dom har svarat på ett fåtal och säger att det är försenat. En gång fick jag svaret att det berodde på corona. Jag har skrivit både vänliga och arga mail, inget hjälper. Chatten är ett eko på supporten men väldigt oförskämd. Nu vet jag inte hur jag kan gå vidare??

Dear Mojjamam,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask them to shed some light on this matter, but, before we do that, could you please advise if it were your first withdrawal in this casino?

Do I understand correctly that your payment is still pending inside the account without being processed?

I truly hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hello!

I am very grateful for help! It is true that my withdrawal remains but not treated! They do not often answer my emails and the only answer I get is that it is delayed. It was my first and only withdrawal.

Regards / Mari-Anne

Hejsan!

Jag är väldigt tacksam för hjälp! Det stämmer att mitt uttag ligger kvar men ej behandlat! Dom svarar inte ofta på mina mail och det enda svar jag får är att det är försenat. Det var mitt första och enda uttag.

Mvh/Mari-Anne

Thank you very much, Mojjamam, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact the casino to ask them to join here and help us resolve the player's issue.

Hey!

It feels good that you want to help me! I have forwarded some emails to Petronela + a screenshot. Note there are more emails from me to Chilli777 but most are unanswered!

Mvh / mojjamam

Hej!

Det känns bra att ni vill hjälpa mig! Jag har vidarebefodrat en del mail till Petronela + en skärmdump. Obs det finn fler mail från mig till Chilli777 men dom flesta är obesvarade!

Mvh/mojjamam

Hey!

I see that the time for Chilli777 has soon passed and I guess you have not gotten in touch with them either.

What happens next? Can they just continue? I'm so grateful that you support me and I hope I get my money from Chilli777, but I'm probably a little thoughtful.

With kind regards / mojjamam

Hej!

Jag ser att tiden för Chilli777 snart har gått ut och jag antar att ni inte har fått kontakt med dom heller.

Vad händer sedan? Kan dom bara fortsätta ? Jag är så tacksam för att ni stödjer mig och jag hoppas att jag får mina pengar från Chilli777, men jag är nog lite betänksam.

Med vänlig hälsning/mojjamam

Dear mojjamam,

We haven't receive any answer from the casino yet so we don't know what might be the issue. We will give them 7 more days to respond. Meanwhile, please send us any relevant comunication between you and the casino to nikolas.b@casino.guru. Thank you in advance.

Hey!

I wonder what happens after the complaint (if Chilli777 refuses to answer)? Someone has the power to blacklist them and remove any. license? I'm happy for your help, but am beginning to understand that they can drive on and fool people in the future as well. They have no conscience, they still send me offers! Sometimes under Chilli and sometimes under Chilli777.

Mvh / mojjamam

Hej!

Jag undrar vad som händer efter klagomålet(om Chilli777 vägrar att svara) ? Någon har väl makten att svartlista dom och ta bort ev. licens? Jag är glad för Er hjälp, men börjar förstå att dom kan köra vidare och lura människor i fortsättningen också. Dom har inget samvete, dom skickar fortfarande erbjudande till mig! Ibland under Chilli och ibland under Chilli777.

Mvh/mojjamam

As we are mostly a casino reviews site, all we can do is to reduce their rating. Although, the amount of reduction depends on more factors. As you can see their rating is already really low that's why we recommend to every player to read the casino terms and some reviews on the selected casino before playing and depositing there.

Hey!

I understand and am grateful that you have tried to help me. I do not intend to give up my money without a fight, so I will continue to email Chilli777. I do not know if they read the email, but the chat is so rude that I put no energy on it. In the end, they will probably close my account, but until then I will drive on.

One more time please!!

Merry Christmas and a Happy New Year.

Mvh / mojjamam

Hej!

Jag förstår och är tacksam för att ni har försökt att hjälpa mig. Jag tänker inte ge upp mina pengar utan kamp, så därför kommer jag att fortsätta maila till Chilli777. Jag vet inte om dom läser mailen, men chatten är så oförskämd så den lägger jag ingen energi på. Till slut så stänger dom säkert mitt konto, men tills dess kör jag på.

Än en gång Tack!!

God jul och ett gott nytt år.

Mvh/mojjamam

Dear mojjamam,

Thank you for understanding. I'm really sorry we could not help you more in this case. I hope you will still use our services and if you will come across any trouble feel free to contact us. Wish you Merry Christmas and a Happy New Year too.

Best regards,

Nick

Casino.guru