Olá Pavel, hoje recebi este e-mail:
Prezada Ramona,
Esperamos que este e-mail o encontre bem.
Estamos enviando este e-mail para você da Equipe de Proteção ao Jogador Crazeplay.
Como um operador licenciado, somos obrigados a realizar certas verificações em todas as contas de jogadores para garantir que estamos oferecendo um ambiente de jogo seguro, além de garantir que cada um de nossos jogadores esteja desfrutando dos mais altos padrões, juntamente com uma jogabilidade segura e justa.
Analisamos sua reclamação e gostaríamos de informar que tomamos a decisão de reembolsá-lo no valor total de € 320,00
Este reembolso será feito assim que você concluir o processo de verificação, enviando-nos:
extrato bancário
Nome completo e IBAN completo devem estar visíveis, este extrato bancário deve ser diferente daquele para o qual as transferências foram enviadas inicialmente (não do Santander Consumer Bank)
Por favor, use o link no próximo e-mail para enviar seus documentos; certifique-se de que as informações necessárias estejam claramente visíveis para evitar atrasos durante a verificação.
Se você tiver mais dúvidas, perguntas ou comentários, não hesite em entrar em contato com nossa Equipe de Atendimento ao Cliente.
Sinceramente,
A Equipe de Proteção ao Jogador.
Cassino Crazeplay.
Desculpe, me sinto totalmente enganado agora, de que adianta, você evita os pagamentos, realmente não há outra maneira de ver isso, supostamente não vai para o meu banco, então é claro que darei a você uma opção alternativa, meu lucro 320 € nisso já fui verificado para transferir a conta da minha filha ou para o meu cartão visa, que também usei para pagamentos no casino, caso contrário não teriam tentado transferir o dinheiro, o que o meu banco alegadamente recusou, o meu banco assegura-me que isso não é verdade, e se eu recebo esses e-mails agora, desculpe, ainda tenho a sensação de que o pagamento está sendo roubado, inacreditável. atenciosamente
RK*****
Hello Pavel, today I received this mail:
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the Crazeplay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that we made the decision to refund you a total of €320.00
This refund is going to be made once you complete the verification process by sending us:
bank statement
Full name and full IBAN must be visible, this bank statement must be different from the one that the wires were sent initially ( not from Santander Consumer Bank )
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team.
Crazeplay Casino.
Sorry, I feel totally fooled now, what's the point, you avoid the payments, there's really no other way to see it, supposedly it doesn't go to my bank, then of course I'll give you an alternative option, my profit 320 € on that I was already verified to transfer my daughter's account or to my visa card, which I also used for payments in the casino, otherwise they would not have tried to transfer the money, which my bank allegedly refused, my bank assures me that this is not true, and if I get such mails now, sorry, I still have the feeling that the payment is being shirked, unbelievable. best regards
RK*****
Hallo Pavel, heute habe ich diese Mail erhalten:
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the Crazeplay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that we made the decision to refund you a total of €320.00
This refund is going to be made once you complete the verification process by sending us:
Bank statement
Full name and full IBAN must be visible, this bank statement must be different from the one that the wires were sent initially ( not from Santander Consumer Bank )
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Should you have any further concerns, questions, or comments, don’t hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team.
Crazeplay Casino.
Sorry ich fühle mich jetzt total verarscht,was soll das ,man drückt sich vor den Zahlungen, anders ist es echt nicht mehr zu sehen, angeblich geht es nicht an meine Bank, dann geb ich natürlich eine ausweich Möglichkeit ,mein Gewinn 320€ auf das Konto meiner Tochter zu überweisen oder auf meine visa Karte,die ich ja auch zu Zahlungen im Casino genutzt habe,verifiziert war ich ja schon,sonst hätten sie doch das Geld angeblich nicht versucht zu überweisen, was ja meine Bank angeblich abgelehnt hat,meine Bank versichert mir das dies nicht stimmt, und wenn ich jetzt solche Mails bekomme sorry da hab ich immer noch das gefühl das sich vor auszahlung gedrückt wird,unfassbar.liebe grüße
R.K*****
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