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I've been trying to withdraw money to my card and through a bank transfer. Each time (at least 50 attempts) the withdrawal fails. I've also tried to withdraw multiple times with the help of customer service representatives.

Olen yrittänyt kotiuttaa rahoja kortille ja pankkisiirtona. Jokaisella kerralla (ainakin 50 yritystä) kotiutus epäonnistuu. Kotiutusta on yritetty myös asiakaspalvelijoiden avustuksella monta kertaa.

Dear Sjarbelo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sjarbelo,

Have you received your withdrawal from the casino yet?

I haven't been able to, and I haven't even tried for a few days now, after I've tried all possible withdrawal methods several times. Every time the money is returned to the game account. In the chat, the customer server asks to wait and finally transfers to another customer server. All the necessary documents have been sent to the casino and they have also been approved.

En ole saanut, enkä enää muutamaan päivään ole enää edes yrittänyt, kun olen kaikkia mahdollisia nostomuotoja yrittänyt useaan kertaan. Jokaisella kerralla rahat palautuu pelitilille. Chatissa asiakaspalvelija pyytää odottamaan ja siirtää lopulta toiselle asiakaspalvelijalle. Kaikki tarvittavat dokumentit on kasinolle lähetetty ja ne on myös hyväksytty.

Hello

We have submitted a request to the payment provider, after which we were provided with a response. Withdrawal to your payment method that you use for withdrawal is not possible due to the fact that your wallet is registered as a store or your account settings are set to US country. Please clarify if this is the case so that we can look into this issue.

They asked me to make a withdrawal on the card first, and I tried to do that as well. This is its own visa card. They tell and invent such fairy tales. And the bank account is also your own personal bank account. Next, they will probably turn me into a politically influential person 🙂 . So both are my personal. I have also sent a picture of the card to the casino.

Pyysivät kortille ensimmäisenä tekemään kotiutuksen ja sille myös yritin sitä tehdä. Kyseessä on ihan oma visa-kortti. Tuollaisia satuja ne kertovat ja keksivät. Ja myös pankkitili on ihan oma henkilökohtainen pankkitili. Seuraavaksi varmaan tekevät minusta jonkun poliittisesti vaikuttavan henkilön 🙂 . Eli molemmat ovat minun henkilökohtaisia. Olen kortistakin lähettänyt kasinolle kuvan.

Withdrawal to a card is available to you. We see that earlier you created an application for a bank card, but when creating the application you did not specify your card number. Try to create a withdrawal request again and be sure to specify your card number. If you have any difficulties with creating a request, do not hesitate to contact our support team for assistance.

Yes, I have put all the numbers correctly in every place. If you stop lying. I have my credit card number saved in Chrome, which automatically puts the credit card number in and it's correct. It has worked for every other place as well. I have also tried to manually enter all the information, but the withdrawal is always rejected.

Kyllä olen laittanut kaikki numerot ihan oikein jokaiseen paikkaan. Josko lopetat valehtelun. Minulla on Chromeen tallennettu pankkikorttini numero, mikä laittaa pankkikortin numeron automaattisesti ja se on oikein. Jokaiseen muuhunkin paikkaan se on kelvannut. Olen yrittänyt myös käsin syöttää kaikki tiedot, mutta aina se nosto vaan hylätään.

Better to make it so that you can create that return yourself. I must have tried it a hundred times. You probably have my card numbers there, so you can make the €338 withdrawal to that card? No need to blame me anymore for not specifying my card number.

Tehdäämpäs niin, että te voitte luoda itse sen kotiutuksen. Minä olen varmaan sata kertaa sitä yrittänyt. Teillä varmaan on siellä ne minun kortin numerot niin voitte sille kortille tehdä sen 338€ noston? Ei tarvitse minua enää syyttää, että en ole määrittänyt korttini numeroa.

As we can see you have re-created card applications but you do not include the card details, please contact the support chat on our website so we can help you create the application correctly.

If you continue to create applications without details, they will still not be processed.

I have already written to the support chat for this same issue several times, but without success. There they just ask to wait 7 minutes and again 7 minutes. After that, it is transferred to a new customer service representative and the same rally continues indefinitely. That's why I'm just asking you to create the check-out when I'm tired of waiting forever. Or is the cash register empty?

Olen useamman kerran jo tämän saman asian vuoksi tukichatin kanssa kirjoitellut, mutta tuloksetta. Siellä vaan pyydetään odottamaan 7 minuuttia ja uudelleen 7 minuuttia. Sen jälkeen siirretään uudelle asiakaspalvelijalle ja sama ralli jatkuu loputtomiin. Siksi pyydän vaan teidän luomaan sen kotiutuksen, kun olen väsynyt ikuiseen jonotukseen. Vai onko kassa tyhjä?

Hello everyone,

Thank you both for your replies.

Sjarbelo, have you made any successful withdrawals before? Do you currently have any pending withdrawals?

It's the first time I'm trying to get money out of here, and you can be sure that it will also be the last. A couple of days ago, I tried to go home for the last time and of course it failed. And the casino doesn't seem to want to put money into the payment from there. Those withdrawals are not successful when I try.

Ensimmäinen kerta on, kun yritän täältä rahaa ulos saada ja voit muuten olla varma, että jää myös viimeiseksi. Pari päivää sitten viimeksi yritin kotiuttaa ja epäonnistui tietenkin. Eikä kasino näytä haluavan laittaa rahaa maksuun sieltä käsin. Minun yrittämänä ne nostot eivät onnistu.

Thank you very much, Sjarbelo, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.