Dozenspins Casino - Os ganhos do jogador em apostas esportivas foram recusados.

I've been playing the casino's betting due to a few weeks of high-speed lifts, but I lost the trust of the Casino fully when they arbitrarily withdrawn by placing a bet that was winning after the end of the match. It was a volleyball destination where I had two bets. My second bet, which predicted the correct result of the match in installments, was lost and I naturally lost the amount of money I bet on it but my second bet would have won. This bet applied to the winner of the entire match. The bet was open to the Cashout function throughout the match but I didn’t guess to use it because of course I thought the payout would be paid as it should when it started to look like my bet was going right. It happened differently. Announced that my winning bet will be rejected because their "program of action" is entitled to it. Ok, I would accept this if, of course, this second bet on the same match was also rejected but they didn’t think there was a mistake in it. So it was a live bet and the target was open throughout the episode.

Olen pelannut kyseisen kasinon vedonlyöntiä muutaman viikon nopeiden nostojen takia mutta menetin luottamuksen kyseiseen kasinoon täysin kun he mielivaltaisesti peruuttivat asettamani vedon joka oli voittava ottelun päättymisen jälkeen. Kyseessä oli lentopallokohde jossa minulla oli kaksi vetoa. Toinen ottelun oikeaa tulosta erissä ennustanut vetoni hävisi ja menetin luonnollisesti siihen panostamani summan rahaa mutta toinen vetoni olisi voittanut. Tämä veto koski koko ottelun voittajaa. Veto oli avoin cashout toiminnolle koko ottelun ajan mutta en arvannut sitä käyttää koska tottakai luulin että voitto maksetaan kuten pitää kun rupesi näyttämään siltä että vetoni osuu oikeaan. Toisin kävi. Ilmoittivat että tämä voittanut vetoni hylätään koska heidän "toimintaohjelmalla" on siihen oikeus. Ok, hyväksyisin tämän jos luonnollisesti tämä toinen samaan otteluun lyöty veto hylättäisiin myös mutta heidän mielestään siinä ei ollut virhettä. Kyseessä oli siis livevedonlyönti ja kohde oli avoinna koko episoidin ajan.

Dear Niko,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Niko,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.