Olá, quando cliquei no link para registrar uma reclamação no cassino amunra
Aconteceu que não consegui escrever na coluna onde queria descrever a minha situação, quando estava escrevendo as letras começaram a desaparecer, então não sei o que está acontecendo. Você pode me ajudar por que isso está acontecendo.
Olá, no link para o tópico de reclamação, as palavras são excluídas imediatamente, por isso não posso descrever minha situação.
Não sei por que não está funcionando
Alguém tem alguma experiência com estímulo.
Well in this case I would recommend to try to delete cookies, alternatively another device and browser. If it's still a problem, be sure to get in touch and we'll try to find out what's going on.
Olá, me vi expulso do cassino amunra porque ao perguntar no chat ao vivo em que ponto foi meu saque, declarei-me viciado em jogos de azar e, neste caso, eles me disseram que eu teria perdido meus ganhos e me expulsaram. Agora digo que joguei todo o meu salário, esperava a vitória de € 500 que fiz com meu próprio dinheiro e não com bônus, o que posso fazer para obter meu saque de volta? Aguardo sua ajuda.
Hey, do I understand correctly that they took all your money for saying you addicted to gambling ? I mean, that doesn't seem like a fair move by the casino.
If this is the case, then I wouldn't hesitate to file a complaint right away where our team will try to investigate and help you.
You can find the link here. ⬅️
Are you in ?
Hello. I also had problems with this casino as soon as I requested a withdrawal. I can't solve this problem for 5 months. since April 2024. Now I filed a complaint here on the site, but I still haven't received a response from the casino. I hope to somehow solve my problem.
I can see that unfortunately, until now, the casino has not been willing to cooperate with your complaint. It is a shame whenever a casino doesn't even try to explain the situation and our team is not able to move forward.
May I ask, though, what exactly the problem is there? Why do they need the residence permit document from you?🤔
I am just trying to better understand the situation, you know.
I also do not understand why they need this document. I provided the casino with many other documents such as a passport, a foreign passport, a driver's license, a bank statement, utility bills. Kazhino simply does not want to pay out money, constantly coming up with new demands. At the same time, the amount that I won from the Casino is 96 euros.
I bet Romi was interested in whether the casino explained the purpose to you. Did they?
No, they didn't explain the situation. It's a really bad situation when a casino asks for a document that they can't provide to avoid paying out. They are probably trying to avoid their obligations this way.
As I can see now, the casino replied in your complaint thread but still did not give the answer to why they need this document if you are not able to get it anymore, as of the reason that you don't need to.🤷♀️
Unfortunately, we need to wait a bit longer to learn how this situation will unfold.
I will surely keep my fingers crossed for the promptest resolution of it.🤞
Estou tentando sacar do "AmunRa" Casino há dias e ele continua dizendo "pendente"... Tentei várias vezes cancelar o saque e tentar novamente. A próxima coisa é que quero sacar para Mastercard, mas quando seleciono, diz Visa ao lado do valor. Percebi que não vai funcionar e é por isso que estou escrevendo aqui para ver se alguém pode me ajudar. Tenho capturas de tela e e-mails de tudo.
Hi, first of all I would say that it is not the best thing to cancel withdrawals all the time because it extends the length of time you should get the money.
However, when was the last time you made a withdrawal? Are you withdrawing using the same method you used to deposit? Did you ask the casino why your withdrawal was still pending and how long you are waiting? Sometimes you have to be a bit patient until the withdrawal is approved if it was, for example, the first one or if the casino asks for some documents for verification. None of this was necessary?
Please let me know.
Esperei por ~7/8 dias úteis e não obtive nenhuma resposta do suporte de chat ao vivo sobre o envio de quaisquer documentos ou quaisquer outras instruções - apenas diz "pendente". É minha primeira transação, então estou surpreso que eles não tenham pedido nenhum documento ainda. Sobre o sistema de depósito/saque: Eu uso o mesmo cartão, mas quando clico em sacar via Mastercard, sempre diz Visa ao lado do valor do saque...? Obrigado pela resposta, vou esperar e depois entro em contato com você 👌🏽
Thank you for your reply, it is clear to me that the casino is not communicating with you yet, which would not be pleasant for me either. We give casinos 14 days to sort out everything that is necessary to withdraw and if they ignore you and you don't have the money by then, then we would try to help you if you opened a complaint with us. But by all means don't cancel the withdrawal you have now because the time I mentioned is counted from the time you make it. If you haven't heard anything new and still see it as pending and the casino hasn't responded, feel free to get in touch again. If you don't need the documents and you don't have to go through the verification process, that's fine, casinos don't always do it the first time you make a withdrawal and you can go through the process later.
I would also recommend not to gamble with your money and wait until everything is sorted out.
Think you can handle it?
Muito obrigado. Ainda não recebi nada, mas vou enviar os documentos de qualquer maneira.
Obrigado, o site cancelou meu saque de 14/11 por conta própria e ainda não obtive respostas... documentos ainda não são necessários. 
In that case, I would have already thought about filing a complaint because it doesn't seem completely normal to me that they wouldn't give you any answer. I don't need the documents so that's fine on your part too. I don't know why that is and it would be best to find out from the casino. If nothing happens in the next few days, let me know and we'll try to help. 🙂
Obrigado, vou registrar uma reclamação e te aviso se eles entrarem em contato 🙂 Obrigado pela ajuda
You're welcome, I'll keep my fingers crossed that everything will be resolved in the end.🤞
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