BC.Game Casino - discussão geral (página 15)
bc.game say already that my accout get hacked and my 7,5k get stolen but noone can do something
my complaint was closed without even providing evidence, perhaps they paid the person who represented my interests (purely personal opinion)
https://www.trustpilot.com/evaluate/casino.guru
aqui você pode deixar uma avaliação do trabalho da equipe do casino.guru
Olá! Fiz uma reclamação há um mês, a conta foi fechada sem motivo.
Eu tinha grandes esperanças na sua equipe, mas acabou sendo em vão, nenhuma ajuda foi fornecida! Estávamos esperando um representante do cassino, eles estenderam o cronômetro uma vez - silêncio, eles estenderam duas vezes - silêncio, eles disseram que responderiam em breve, eles estenderam uma terceira vez e no final me deram uma resposta formal de que eu estava envolvido em arbitragem de taxa de câmbio, eles estavam suspeitamente prolongando o tempo, e eles também encerraram a reclamação sem me dar a chance de dizer uma palavra, OBRIGADO!
I believe that our team was not able to do anything further regarding your complaint, and that is why it has to be rejected.
If you have any more evidence and you wish to reopen it, please do so at any time.
Great, now one of your team wrote to me by email that they banned me because I deposited a small amount and won a large amount, a representative of the casino wrote to him, it turns out you can’t immediately win a large amount at the casino or what?
I am not exactly sure how the reason was explained to you, but I believe that this is not the case, that if a player deposits a low amount, they cannot win big. This can really happen only if there is some win limit stated in the casino terms, of course.
É lixo porque roubaram minha conta nível 38 com todos os meus bônus e fundos com mais de 2 anos e o representante idiota do Guru acreditou neles. Eu digo que esse cara Guru é um maldito vendido ou ele está com o BC, o pedaço de merda.
Please mind your language, other wise your account will be banned.
I see in your complaint that our team really tried to help but consequently had to reject it as no balance was left in your account.
They wrote to me that after losing a few dollars, I won several thousand dollars, which is why my account was subsequently blocked
Why was the complaint closed immediately without providing evidence? They didn’t even give you the floor to speak in your own defense? We waited a month for a response from the representative, he apparently did not know what to answer and perhaps decided to pay off? how else should I think
They have incompetent support, they will give you an answer but too late
É exatamente isso que ele me diz: minha conta foi roubada e não consigo recuperá-la.
É isso que você pensa, ou melhor, é isso que te disseram para que encerrassem o caso, mas me diga exatamente quanto dinheiro você vê na imagem que postei. 
Bom agora segundo eles dizem que eu não sou o dono da minha conta e que a verificação não passou porque é outro dono e por segurança não precisa se bloquear, estou saindo, malditos cachorros vendidos para BC
Why was the complaint closed immediately without providing evidence? They didn’t even give you the floor to speak in your own defense? We waited a month for a response from the representative, he apparently did not know what to answer and perhaps decided to pay off? how else should I think
It was explained to you in the complaint thread why they actually closed the complaint: "After gathering and reviewing all the necessary details, we are closing this complaint as unjustified due to the currency exchange rate arbitrage. The vast majority of your initial significant winnings were considered invalid for this reason, and therefore. you are definitely not eligible to withdraw winnings accumulated in such a (illegitimate) way.
The casino acted in accordance with its terms and conditions. There was basically no other way how it could have ended. If your previously successfully withdrawn winnings were accumulated the same way as the disputed winnings, you can be only glad and happy you managed to withdraw them.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by."
Did you try to contact the authority regarding this?
É isso que você pensa, ou melhor, é isso que te disseram para que encerrassem o caso, mas me diga exatamente quanto dinheiro você vê na imagem que postei.
Of course, if you believe that you have enough evidence to reopen your case, please do so, and our team will gladly look at it.
Bom agora segundo eles dizem que eu não sou o dono da minha conta e que a verificação não passou porque é outro dono e por segurança não precisa se bloquear, estou saindo, malditos cachorros vendidos para BC
May I ask what do you mean exactly, please? That your account actually belongs to another player? Didn't you pass the verification process?🤔
I'm a bit confused now, to tell you the truth.
A conta sempre foi minha, apenas um link que foi compartilhado no chat do bc games, eu abri e ele me levou para um bot do telegram no qual minha conta foi hackeada, pedi para o suporte bloquear minha conta, que demorou dias para acreditar em mim, no final eles fizeram isso e nunca me devolveram, agora minha conta está sem andar pois meu e-mail está desvinculado e tentei logar com o número que vinculei mas ele me pede verificação o que eles não aceitam e apesar de eu ter dado provas, quem cuidou do meu caso disse que eu era fraudulento
Now new information has appeared, it turns out that I was not involved in currency rate arbitrage, but on their website there was supposedly a technical error, as a result of which my 4,000,000 rubles became unavailable, although I am sure that I won everything fairly
Your representative told me by mail that he is no longer going to respond, excellent decision
A conta sempre foi minha, apenas um link que foi compartilhado no chat do bc games, eu abri e ele me levou para um bot do telegram no qual minha conta foi hackeada, pedi para o suporte bloquear minha conta, que demorou dias para acreditar em mim, no final eles fizeram isso e nunca me devolveram, agora minha conta está sem andar pois meu e-mail está desvinculado e tentei logar com o número que vinculei mas ele me pede verificação o que eles não aceitam e apesar de eu ter dado provas, quem cuidou do meu caso disse que eu era fraudulento
Hello,
Has this occurred again, or is this related to your previous complaint, please? I'm a bit confused too, to be honest.
in any case the complaint ended like this:
"Dear gudeliamondragon64,
I spoke with the casino representative in a private conversation and he assured me their team is working on a solution to restore your account.
Since we believe the true nefarious party is not the casino but the perpetrator of the scam, we can't penalize the casino. Since your account was presumably closed without any withdrawable balance we'll close the complaint as rejected. I hope similar issues avoid you in the future. Thank you for your understanding, I am sorry we could not be of more help on this occasion.?
