há 9 meses
O cassino tirou meus ganhos de € 84.000!!
Jogue por sua conta e risco!!!
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Bet24-7 Casino - discussão geral (página 4)
há 9 meses
Hi, I'm sorry you got into such a situation. What happened when the casino doesn't want to pay you money? Did it give you any reason? 84,000 is too much money, so I understand that you must be angry.
However, I noticed that you have filed a complaint with us for over a month and are waiting for the casino's response, which should arrive within a few hours. So I'm curious if they will do so and respond to your complaint and how this whole case will develop.
Could you let me know if you have any updates? I will be waiting.
há 9 meses
Olá, o casino disse que violei a regra da Aposta Máxima, que está oculta nos termos e condições.
Na minha opinião, esta é uma armadilha para todos os jogadores e todos os ganhos foram confiscados.
Joguei vários jogos e obtive bons ganhos, embora deva enfatizar que não joguei apenas um dia, mas vários dias antes disso tentei pagar até 4-5.000 e depois de alguns dias eles cancelaram tudo e retirou-o. Eles também demoraram!
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há 9 meses
O caso ficou sem solução e encerrado, de que adianta tirar todos os pontos do cassino e escrever que ninguém deveria depositar lá, de que adianta isso!
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há 9 meses
Well, thank you for describing your situation and I see that it ended up as unresolved- against fair gambling. However, by the casino getting black points, it lowers its safety index, which I understand is not what you want to see, but it is the only thing we can do in this case. Michal tried to help as much as he could, but unfortunately he didn't find a consensus with the casino.
Nevertheless, there is still a chance to file a complaint with an authority, as you have been advised to do in your complaint.
I'm sorry that this is the way this case turned out, but believe me, we tried to do everything we could.
I hope you will not encounter such a bad experience in the future. 🙁
há 9 meses
Eu me cadastrei no casino chamado bet24-7esse cassino fiz 400 saquei pediram um deposito de 25 completei o depósito eu estou des sexta o feira pra resolver e nada suport deles sempre diz que não te. Contato de resolver com departamento finaceiro deles
E departamento finaceiro deles não mas me responde meus emails o suport nunca dar solução poxagente
Preciso que vocês me ajudem eles tem cassino guru como apoiado deles estou super costragido
há 9 meses
Não querem me paga eu preciso de ajuda eles estão a dias pra darem meu dinheiro
há 9 meses
Hello. This sounds like you unfortunately found yourself in a tricky situation. Would you try to explain it to me better please? Have you played at this casino with a bonus at first? A no deposit bonus maybe? And from this bonus you have won the money. Is that correct? To withdraw your winnings they have asked you to make a deposit. This is quite a non unusual tactic, as I would say, for casinos to do. This way they are actually able to start with the KYC process. It can take a few days to complete your verification before your withdrawal can be completed.
We give casinos 14 days to complete the verification process. I would recommend you to be just a little patient and wait few more days. Allow me to add just a little detail here. Just have in mind please that the Christmas holidays are coming, where things slow down, and I suppose here it won't be any different.
Please provide some additional information so therefore our team will be able to help you with your issue.
Will wait for your answer.🙂
Editado pelo autor há 9 meses
há 9 meses
Você não verá nenhum dinheiro no cassino, eles tiraram € 84.000 de mim
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há 7 meses
The casino closed without paying the promised money
há 7 meses
Hey there.
Are you sure it has closed? I mean, did they at least send you a note? Not that it would solve the money problem, but I prefer to ask if you don't mind.
I sent the site for inspection, but sadly, there is not much I can do for you now. Feel free to make a complaint.
Honestly, it was a terrible site to deal with, so I'll leave the decision up to you. At least there are no costs for trying it out. 🙏
há 7 meses
How can a complaint help me if the casino has closed and they even deleted all their contacts?
há 7 meses
Could you submit the complaint using the link I sent?
Did you try? Click or tap here 👈 and try it, please.
But frankly, I have to remind you that I fear there's little we can do. Closed casinos usually don't respond.
