On the site with reviews they generate positive reviews for themselves, in the telegram chat there are a lot of bots who praise the site, and those who contact them with a problem do not help them and simply block them, THESE ARE SCAMBLERS!
Eu tenho a mesma situação
Hello, did the exact same thing happen to you as the other player describes? Could you say more about that please? If it would be possible we would try to help you, we just need to know more about the case you are in.
I will wait for your reply.
Sim, ganhei $1.500, solicitei um saque de $500, a conta foi bloqueada, o dinheiro não chegou. Eles solicitaram verificação, enviei todos os documentos. Após o envio dos documentos, 21 dias se passaram e não há resposta, o suporte está ignorando.
Oh well, that's a nuisance, then I'd probably go ahead and file a complaint. Our team would try to help you because 3 weeks is quite a lot to verify.
If you're interested you can file a complaint here. 👈
As for the documentation, didn't the casino tell you what the problem is? Were there any accepted? Is there a specific one with which there is a problem?
Sim, eu registrei uma reclamação. O cassino não diz nada, nem mesmo o motivo do bloqueio, se você puder contatá-los, por favor, já se passaram 4 semanas desde o envio dos documentos. Eles ignoram todas as mensagens por e-mail, eles não sabem de nada no chat online. Por favor, ajude
I’m excited to experience BetPanda Casino and see if I can win big. I’ve heard mostly positive things, but I could use some guidance on how to approach it. Do you have any reviews or tips that might help me out?
Não há necessidade de depositar dinheiro lá, e se eles não sacarem, eles bloquearão sua conta e pronto.
Sim, eu registrei uma reclamação. O cassino não diz nada, nem mesmo o motivo do bloqueio, se você puder contatá-los, por favor, já se passaram 4 semanas desde o envio dos documentos. Eles ignoram todas as mensagens por e-mail, eles não sabem de nada no chat online. Por favor, ajude
Can I ask you again, please, did you play in the casino or bet on sports? Because if you only played sports, we probably can't help you, but I could send you some links where they might know.
Eu joguei no cassino e fiz apostas, mas joguei mais no cassino
Hin there!
Sadly, I could not spot an accepted complaint. I suppose you can try one more: give the best explanation you can, making sure to include any casino wagers, and colleagues from the Complaint Team will evaluate whether the submission satisfies all requirements for the case to be accepted. 🤷♀️
Já faz 6 semanas que enviei os documentos, não houve resposta, a conta está bloqueada, eles não me dão o dinheiro. Já dei uma explicação. Recarreguei minha conta, ganhei 1.500 dólares, coloquei em saque, 400, o dinheiro veio quase imediatamente. Joguei um pouco mais e novamente o saldo era de 1.500 dólares. Pedi um segundo saque de 400 dólares, o dinheiro não veio, a conta foi bloqueada. Uma semana depois, eles pediram documentos, enviei tudo o que pediram. E depois de enviar os documentos, 6 semanas se passaram, não houve resposta deles, a conta está bloqueada.
I clearly understand your problem. Anyway, when I looked into why your complaint was not accepted, it was mainly because our team flagged it as being about sports betting, which we are not involved in. It should also be said that you made money by playing in the casino, although I didn't explicitly see you say that you were just betting. So please try again and hopefully this time the complaint will open normally. 🙂
Eu não só apostei em esportes, mas também joguei no cassino
Yes, and it's important to mention this in the complaint too, so please try to enter it again and say that it didn't refer to the case you're describing only to sport.
Eu joguei no cassino, não só apostei
Great, I understood that, I thought that when you re-submit the complaint you would write it in the text there, so that the team knows about it please. Would that be possible? You only post here on the forum and I don't deal with complaints.🙂
As reclamações são rejeitadas
I looked at it and I wrote to my colleagues about it and I saw that at the beginning you said it was just for the sports betting. Then you wrote that it was also for slots, but unfortunately I have the feeling from what I saw that it is also mainly sports betting.
So the main point is that if someone bets on sports and then the casino blocks his account because of a review, we can't help him because they are investigating his game play and we don't have a department for that.
However, I heard you got a list of sites that deal with this area and maybe they could help you. Did you file a complaint there as well?
I’ve been wondering if live games offer better chances than slots. What do you guys recommend?
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
