Hello.
I can see that you have already filed a complaint. Kristina is waiting for your answer so please find the time to answer her questions and I'm confident she will do her best to solve your problem.
In the meantime don't hesitate to ask any questions.
Warning to anyone who is stupid enough (like me) to play here.
Been trying to withdraw for a year.
I'm told payment methods unavailable, i put the wrong info in, max of 200 euro per day.
Over 20 withdrawals have been cancelled. I have a complaint open, but wanted to warn people.
Hello there and thank you for your post. Please do not be that harsh on yourself, everyone makes mistakes, and we are suppose to learn from them, as they say. 👌 It could actually help you next time to be more cautious, maybe, and choose a casino which could perhaps be more trustworthy. What do you say, would you agree?
You have done good that you opened a complaint with our team. I am sure they will do everything possible to get it solved, which is not an easy task for them when it comes to casinos with a very low safety index.
So let's keep fingers crossed 🤞 and hope that your experience will help others, as you wished when you wrote your post.
This site needs removal and/or clear theft warning.
Been trying to get 599 euros out for a year. Every excuse under the sun:
Have sent stuff to a solicitor.
Avoid like the plague!
Hello, I have read about your problem with withdrawing money. If you've been waiting a year for your funds, I'd say that's too much. I also noticed that casino gave you a lot of reasons why you still don't have the money, but I don't think that's adequate.
Anyway, you have opened a complaint with us and our team will try to help you in your situation. I was just wondering if you thought you might want to get in touch sooner and ask for help ?
Besides, I also find that you have sent this case to a lawyer, so I'll be curious to hear how this whole case turns out.
Could you please let me know when you have something new ?
I will keep my fingers crossed. 🤞
Olá, agora tenho uma grande quantia em meu saldo neste cassino. Queria levantar 10.000 euros e disseram-me que só poderia levantar 400 por levantamento. Agora estou curioso para ver se alguma coisa acontece. Tenho agora um total de 9.400 euros, que devo levantar agora em parcelas de 400?!
Muito estranho. Queria escrever uma reclamação aqui, mas não consigo prosseguir com as perguntas.
They actually have a weekly limit of €5,000 and monthly limit is €20,000. I would recommend yo to get in touch with the support and ask them about this. Give us any update whenever you have one, please.
Olá Romi, obrigado pela informação. Solicitei agora 400 euros conforme sugerido pelo casino. Se esse pagamento realmente tiver chegado, irei perguntar ao suporte sobre esses limites.
Olá, já recebi os primeiros 400 euros. Perguntei ao suporte sobre os limites.
Hey, that's great. Let us know, please, whenever you'll find out. I'd really like to know what the answer will be about the limits. Could you also take some screenshots for me of the conversation, or the email, where they say what the actual withdrawal limit is, please? Maybe it'll be a great information for our data team to know about.😉
Olá Romi,
Após a chegada dos primeiros 400, solicitei imediatamente os próximos 400. Ao mesmo tempo, escrevi o seguinte e-mail para suporte:
Nenhuma resposta ainda.
Hi and thank you for the update. I am really curious what the answer's gonna be. Please keep us informed.
Olá, no chat de suporte me disseram que o limite ainda é 400 e não sabem quando o limite será aumentado. Continuo com os débitos de 400 euros cada.
Try to write an email to their official email address to request an explanation, if you wish. That is what I would do, for sure. They should be able to change the limit, as stated on their website.
Olá,
Eu fiz isso, mas infelizmente ainda não obtive resposta.
Atenciosamente
Olá, há cerca de uma semana que espero uma quantia de 600 euros. Estes longos tempos de processamento parecem normais para o casino, ou posso dizer adeus mentalmente ao dinheiro? Nunca experimentei tempos tão longos antes. A verificação etc. ocorreu como parte da solicitação de retirada.
Olá, sim, os tempos de processamento são muito longos. Incluindo a verificação, pode facilmente levar duas semanas. Além disso, trabalham apenas em dias úteis. Já recebi um total de 800 euros. Um pouco mais de paciência 😉
Hello!
I understand your concern about this issue. I think the extended withdrawal period may be due to the fact that this is your first withdrawal from the casino and the verification was part of the process. Please try to be patient, according to our experience, most casinos, pay out within 14 days.
You can see here that Flohdreck who's also from Germany says that this process "can easily take two weeks" and after that he got his money, so please cooperate with the casino and I hope there will be positive news in the end!
If you have any new news, contact us without hesitation.
Hey everyone.
My question is how are Cashalot acting today. Because when i reed the post here the 99% is bad but from 10 months and older.
Because I love their bonus offers ,
But I got some worries with the Withdraws 550euro because I did an 16/4 and still Pending and it's was to mastercard. I talk to the chat the answer was it's in their service and was working on it. So is that normal to take so long for them to pay out.
I was hopeful that they today was better casino and the old reviews I Reed. Best regard M
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