Então é ótimo que as restrições tenham sido suspensas e tudo esteja bem novamente.
Quanto ao saque, sim, você viu o limite como bom e quando se encaixar nele com o valor que você mencionou, veremos se ficará tudo bem e você receberá o dinheiro.
Claro, também esperarei para ver se você receberá o restante quando puder sacar uma quantia maior novamente quando o limite for redefinido.
Se algo acontecer, estarei aqui. 🙂
Tenho uma reclamação em andamento com este cassino: - Depositei 7.000 euros em um dia e no mesmo dia queria pagar 20.000 euros que ganhei. - Meu pagamento foi negado porque troquei os pontos VIP de jogador, que eles anunciam como sem apostas. - No entanto, há uma regra que agora significa que posso pagar no máximo 10x o valor dos pontos pelos quais troquei. - O cassino agora retirou 19.500 euros da conta. - Realmente uma armadilha feita apenas para confiscar os ganhos.
Hmm, that strikes me as a pretty sad reason to void winning. Do they have something like that mentioned in the Terms and Conditions, that when points are exchanged, such conditions apply to your withdrawal? I don't think it should affect it in any way.
However, it is a good step that you have opened a complaint and our team will try to help you.
But I have one question, did you exchange these points after you won or did you use them to win the 20k?
Pedi ao cassino uma lista de transações para poder documentar que os pontos foram resgatados durante a sessão de jogo, mas por "razões de segurança" eles não podem fornecê-la.
Só posso recomendar que você vá para bem longe deste cassino se é assim que eles funcionam. -
According to what I see in the complaint, you have already received the money, do I understand correctly? Did you make a deal with the casino or did they tell you it was just a mistake?
Either way, I'm glad it went well and you got your money. I hope you enjoy it, because it's quite a nice win.
Congratulations. 🎉😊☘️
Olá Jaro - obrigado pelo seu acompanhamento
Primeiro recebi um e-mail dizendo que o dinheiro havia sido confiscado
- então fiz uma reclamação ao cassino através dos canais deles - aqui eles sustentaram que o dinheiro havia sido confiscado, -
depois de postar aqui, recebi um pedido de desculpas e o dinheiro foi devolvido à conta, onde pude pagá-lo sem problemas.
então não há negociação - mas eu me pergunto se eles sentiram alguma pressão pelo seu envolvimento? 😉
This may or may not be the case, but only the casino would know for sure. Of course, there could have been a mistake which they corrected and apologized for, so it could have been a misunderstanding which we may not have had any influence on.
The important thing is the result and that you have your money. 🙂
name: icelion05
The casino is "investigating" my account after I tried to withdraw. I did not do anything wrong, I am not in a restricted area and only played slots, mini games and live roulette, and my account passed KYC. When you deposit everything is perfect, now when you try to withdraw the problems begin. Both the live support and the email support say exactly the same, they "tell me to wait" when I have been waiting for more than three days already for a response. They, of course, do not provide any information about why my account is being investigated or when will the investigation finish. Apparently this is a common issue in this casino.
Dear icelioN,
As we just checked, the investigation on your account has already been concluded and you should be able to proceed with your withdrawal requests without any further delays.
Please check your account, and if you face any more issues, feel free to get back to us, either here or through our customer support team.
Best Regards,
Jackbit Casino
Name: Stevenp1223
Today i placed 2 different withdrawal requests for .004 BTC each. The first went through no problem. For the second one, I copy and pasted my wallets address directly from cash app and it was sent to a different wallet entirely. I have had zero luck with the support team. I would really appreciate the assistance, especially because i have directed countless of my followers to your site and dont want to have to spread the word to them all now that you guys are not to be trusted. Please get back to me.
Hi, in this case it would be great if you used the "reply" button on one of the casino's replies since they are active. It notifies them and it may reduce the time it takes for them to reply.
If this doesn't happen and you still have a problem, be sure to let us know and we will try to help.
Dear @t56qsrmc6r,
As we check the details, you've used two different wallet addresses for withdrawal requests.
Here are the hashes for the last two successful withdrawals. You should be able to locate the transactions with them:
233d90301b73291f5135771c8704854a66c67189d34f2ee3b3fc4005b3f8e882
6518f2c5f20dd16091dc4c2a54fb14c865aa6e43d6dc03f48ab9b2818cc47645
Please let us know if you require any further assistance with this matter, either via live chat or email at support@jackbit.com
Sincerely,
Jackbit Casino
I just deposited this morning again. I placed one wager and won. Now when i try to place a wager it says "insufficient funds" and if i try to withdraw it says "withdrawal not allowed".
Hi again @t56qsrmc6r,
After checking your wallet addresses, we've detected an excessive number of IP addresses connected to your account, which indicates a breach in your account. For a security measure, our monitoring team has restricted all essential functions to protect your account until the password is changed.
They have contacted you via email regarding this matter. After the password is reset, all functions will be enabled.
We apologize for the inconvenience, and look forward to your response.
Sincerely,
Jackbit Casino
The password has been changed and I enabled 2FA for extra security. I emailed back and let them know. Please let me know when my account is restored. Thank you.
Thank you for the quick reply!
All functions are now enabled
Please also note that your account has been upgraded to VIP status
From now on, if you need any further assistance, you can contact VIP manager for any requests
Best Regards,
Jackbit Casino
The password has been changed and I enabled 2FA for extra security. I emailed back and let them know. Please let me know when my account is restored. Thank you.
I see it was resolved, am I right? 🙂
Can you now withdraw without problems?
I love to see attentive support and trying to help players.
Give me an update when you will have one. ☘️
Thank you, i appreciate it. Everything is resolved.
Just a few quick questions. Where does it say I am now VIP? What are the benefits of being VIP? And how do I contact VIP Manager?
Thanks in advance!
Hey there.
Please do not share the latest updates per "edit post" As far as I can say, most likely, no one else besides me would capture the post changed. 🙏 You are, of course, more than welcome to spread any additional news per fresh post.
Thank you for keeping us updated!
More account security issues. Wrote to live chat to let them know about situation and they locked account and told me to email support once password is changed. Changed password and emailed. Been waiting almost 2 hours for update when live chat said itd take minutes to an hour. Would appreciate a timely response.
Thanks in advance.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
