Lolly Bet Casino - discussão geral (página 2)

Everything is very strange there

They wrote to me that I could continue to use the mobile version, I tried it and yes, I can log into my account from the mobile version, but it’s very strange, because for some reason I can’t log into my account from a computer...

And they still ignore questions about my withdrawal of funds.

I’ll probably soon file complaints on all the resources I know.

and apparently you’ll have to deal with the licensor again :)

Там всё очень странно

Они мне написали о том, что я могу продолжать пользоваться мобильной версией, я попробовала и да, я могу войти в аккаунт с мобильной версии, но это очень странно, ведь с компьютера я почему-то не могу зайти в аккаунт...

А вопросы насчет моего вывода средств они до сих пор игнорируют.

Наверное я в скором времени подам жалобы на всех ресурсах, которые знаю

и видимо придется опять иметь дело с лицензором 🙁

Damn, that's rough. I'm really sorry. Please let us know when the matter is resolved. I'm curious to see how this ends.

I would think similarly in the context of complaint. It's quite strange that you can log in on your mobile and not on your computer. What the purpose of all this is I have no idea. 

Also, if they don't comment at all on the withdrawal I'm not sure what could be behind it, so I probably wouldn't hesitate too long. 

Hopefully it will be sorted out fairly. 

https://www.lolly-bet2.com/en/lambo

The casino had two phases of tournaments where the prize was a Lamborghini.

The details of the second phase were supposed to be announced on August 15, but as of August 27, no details had been released.

I won the first phase of the tournament, but with very low stakes.

Perhaps they are trying to make the tournament unprofitable and pretend it never happened.

It is doubtful that the casino will even continue to operate at this point.

Hmm that's quite a shame if that's the case. Have you tried to ask anything to the support, if it will continue or in what phase it is ? I'd probably try that first. 

I have contacted support but they keep ignoring me.

Recently, they have been encouraging deposits by making offers that would be impossible in a normal casino, where you get 20%-25% cash with no wagering requirements just for making a deposit.

I have seen casinos that offer unusually good bonus offers, but they usually refuse to withdraw the money and run away or pretend it never happened.

It is possible that he may escape at some point.

Hmm, I'd probably reconsider getting a bonus like that or look at my gaming experience if they've ever used it and had the same offer, since it's a special offer. But first I'd probably want to know what happened with the tournament because it probably wouldn't give me much credibility then. 

So feel free to write me if you are interested in what approach you want to apply. 

I've been playing at this casino for a long time. I made a deposit in cryptocurrency. The withdrawal of money was also in cryptocurrency. And now all payment systems have been deleted and I cannot withdraw money. The support service completely ignores the letters.

Oh, now that's a tricky situation. Did you also email them or did you go to the live chat, where they ignored you ? I would assume that the casino would fix this quickly since there is no option and I would also like to know when it would be done. If it still persists let me know and if the casino also ignores you we will try to help if we can. 

Can you handle it ?

I wrote to both email and chat, but they don’t provide it. about two weeks from the date of removal of payment systems

Oh, then I'd go with complaint right now. If you're interested, just click here and open it.

If you'd like to know everything you'll need to know about the process, this guide will tell you all about it - Complaint Resolution Information and Instructions.

So do you think you'll go for it when it's been going on for quite some time and you haven't learned anything relevant yet ?

Thanks for the advice, I have filed a complaint.

Спасибо за совет, я подал жалобу.

In my complaint, I accidentally indicated the amount in rubles, and not in euros. How to fix this?

Hi there, don't worry. I see you have already mentioned this directly in the complaint thread, Veronika will surely fixed that as soon she gets back to you.

I would also like to say it was a good thing to lodge the complaint. I hope our specialists will be able to help you soon. May I ask you to update us regularly about any news even here on the forum? We like to stay in touch.

Yes, of course, I will keep you posted. But until payment systems have been added, there is no response to email.

Of course, you probably won't post until you have something to write about, but if something changes in the complaint or the casino adds payment methods, you can certainly share. 

I believe this will be sorted out soon. 🙂

Hello,

In rules is written if you are level 2 you can withdraw 2500e per day, but they put me wirhdrawal limit 200e per week. Really strange situations.

And have you confronted them with this, perhaps?🤔

I would like to hear their explanation regarding those limits, for sure.

Will you let us know, please?

Hello again,

Looks like they allow 200 per month, crazy really, next available withdraw on 01.11. and 200e.

I sent mail, but alrrady 3-4 days didn't receive reply, I will withdraw 1k for 5 months, amazing, in their rules level 2 is available 2500e day per day and they allow me 200e per month.

Did the support say so, please?

As I can see, we don't even have this kind of information in our review, and it could be really helpful if you would have some screenshot from the email from support regarding the withdrawal limit.

It is very low, for sure, though.