há 3 anos
Se desejar discutir algo relacionado com MelBet Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
MelBet Casino - discussão geral
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há 3 anos
Hello Sir,
My Id Was Blocked Without any Fault..
há 3 anos
Hello Adanan, I would like to help you directly, unfortunately we are not the casino itself. I tried to find a customer support or livechat for you but was not successful. Can you try social media, maybe?
Editado pelo autor há 3 anos
há 3 anos
Sir I have only my customer id number 31658432
há 3 anos
Allow me to persist on the fact hat we are not Melbet Casino. Therefore I can only offer you to submit a complaint against this casino. Did you win any money there, please?
há 3 anos
Dear Radka,
Yes,
i won money.
há 2 anos
Hello sir,
I cannot log in my account (458501075).
Please help me.
Thank you!
há 2 anos
Hello Jake2323,
I'm sorry but I can't help you with that simply because I'm not the casino's employee.
Is there any warning sign you're getting while trying to log in, please?
Can't your account be under some verification process by chance? What had happened before your account became inaccessible?
há um ano
Olá senhores e senhoras, venho comunicar minha experiência na MelBet, após mais de 3 anos de casa, programa de fidelização muito fraco, quando maior o status me pareceu que menor é o RTP, cassino limitando os multiplicadores, slots frios, não recomendo essa casa!!! Engano achar que quanto maior o relacionamento e fidelidade haverá chances de ganhos, esquece, não há!!! Enfim agradeço a todos jogadores do forum e moderadores! Obrigado
há um ano
Hello there,
well we all have different tastes, and this choice was not the right one for you, I guess. I also think that loyalty programs are designed to allow players to recover some of the losses and motivate them to keep playing, I would not say that even the best loyalty program grants you a bigger chance to win in general.
Did you consult your point of view regarding the multipliers and cold slots with the casino?
Anyway, you can write an honest user review about the casino as well, just check here.
há um ano
Hi , can some one help me to understand what happenig to my withdrawal request witch habitually takes less than 10 mn to be processed , bu in this case My widhrawal have been approuved the 14/05/2023 via Airtm and still pending "Transaction is being processed. Awaiting operator confirmation"
cordially
há um ano
Hello!
There are many explanations, and sadly, only the casino can provide precise update on this matter.
I'm wondering now, has your account been fully verified, please? One way oranother, I'd say this "awaiting operator confirmation" means the money won't be released untill the operator or maybe the financial department confirms the transaction.
🤷♀️
If you struggle to get in touch with the casino, I'd say submitting a complaint won't hurt.
Browse this guiding article that explains how the complaint system works, and let me know what you think about it.
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há um ano
Hi Radka,
Both accounts are fully verified, and i made many withdrawals through the same operator and have been proceeded succesfully even after the incident , The casino customer's support emailed me that my complaint was taken care of as their specialists are waiting for the report from my payment system.
Do you suggest me to wait more?
bey the way i'm truggling to finalise a complains form I can't finalize and send the complaint form,
it runs constantly and does not send
Editado pelo autor há um ano
há um ano
Hi!
Pardon me, did you just say both accounts? Do you play in the casino using two accounts at once? If so, I think we found the issue.
Kindly let me know soon!
Regarding the complaint issue - please clear the browser's cookies or try to use a different browser. It usually works.
há um ano
Hi Radka ,
Thank for your reaction dear.
I means that my casino account and the e-wallet payement operator (i'm using for deposit and withdraw) account are both fully verified.
i will try to submit a complain again using another browser...Thank's a lot
cordially
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há um ano
Uff! I was smelling trouble 😀.
I overreacted a bit, I guess. All seems good now.
I'll wait for feedback regarding the complaint though.
You're most welcome.✨
há 9 meses
Boa noite, estou tentando sacar dinheiro há 4 dias nesta casa. No primeiro dia pediram-me para lhes enviar uma selfie com o meu passaporte, uma selfie com o meu documento onde moro (Azerbaijão) e na terceira mensagem pediram-me uma selfie com o passaporte e o meu email (com a mensagem do site de apostas casa) depois. Demorei 3 dias para responder, estão me pedindo hoje uma foto dos últimos 3 meses de uma conta (luz, gás ou água), não entendo porque não me pediram isso antes, comprovando minha identidade com meu passaporte e documento do país em mãos, não é suficiente? Dizem que você tem que mostrar dois documentos...
O problema é que hoje em dia não consigo receber as faturas, quem paga isso está viajando, estou aqui com contrato de trabalho... tem como resolver de outra forma?
Muito obrigado
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há 9 meses
Hello. I'm sorry you find all this so frustrating, but on the other hand, this is quite an usual procedure a casino will do to verify a player, I would say. In most of the casinos they work this way, actually. The best way, in my opinion, is to fully cooperate with them, by providing all the documents they've asked for. Also if you have any questions, or you are unsure about some things, like if your contract from work would be enough for the verification, try to ask the support. Does the casino know that you're there on a work permit and that's why you can't provide any utility bills? If not, you should inform the support immediately.
If after all you'll feel that you need our help, do not hesitate to submit a complaint, of course. Our complaint team will do their best, as always, to get it resolved. You could easily do it just by clicking/tapping on this link 👈.
há 9 meses
Perfeito, agora vou dizer ao apoio de segurança que não posso apresentar esses dados, são os únicos dados que não tenho e o presidente do clube diz que não pode me fornecer esses dados. Muito obrigado, se não conseguir ajuda faço reclamação aqui! Obrigado pela sua sempre resposta 🫶🏼
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