MelBet Casino - discussão geral

Hello Sir,

My Id Was Blocked Without any Fault..

Hello Adanan, I would like to help you directly, unfortunately we are not the casino itself. I tried to find a customer support or livechat for you but was not successful. Can you try social media, maybe?

Sir I have only my customer id number 31658432

Allow me to persist on the fact hat we are not Melbet Casino. Therefore I can only offer you to submit a complaint against this casino. Did you win any money there, please?

Dear Radka,

Yes,

i won money.

Then if you are sure that you have complied with all terms & conditions and casino treated you badly, then you can try submit the complaint as I mentioned before.

Link is here.

Hello sir,

I cannot log in my account (458501075).

Please help me.

Thank you!

Hello Jake2323,

I'm sorry but I can't help you with that simply because I'm not the casino's employee.

Is there any warning sign you're getting while trying to log in, please?

Can't your account be under some verification process by chance? What had happened before your account became inaccessible?

Hello ladies and gentlemen, I come to communicate my experience at MelBet, after more than 3 years at home, very weak loyalty program, the higher the status it seemed to me that the lower the RTP, casino limiting multipliers, cold slots, I do not recommend this house !!! It is a mistake to think that the greater the relationship and loyalty there will be chances of earnings, forget it, there is not!!! Finally, thanks to all forum players and moderators! Thanks

Hello there,

well we all have different tastes, and this choice was not the right one for you, I guess. I also think that loyalty programs are designed to allow players to recover some of the losses and motivate them to keep playing, I would not say that even the best loyalty program grants you a bigger chance to win in general.

Did you consult your point of view regarding the multipliers and cold slots with the casino?

Anyway, you can write an honest user review about the casino as well, just check here.

Hi , can some one help me to understand what happenig to my withdrawal request witch habitually takes less than 10 mn to be processed , bu in this case My widhrawal have been approuved the 14/05/2023 via Airtm and still pending "Transaction is being processed. Awaiting operator confirmation"

cordially

Hello!

There are many explanations, and sadly, only the casino can provide precise update on this matter.

I'm wondering now, has your account been fully verified, please? One way oranother, I'd say this "awaiting operator confirmation" means the money won't be released untill the operator or maybe the financial department confirms the transaction.

🤷‍♀️

If you struggle to get in touch with the casino, I'd say submitting a complaint won't hurt.

Browse this guiding article that explains how the complaint system works, and let me know what you think about it.

Hi Radka,

Both accounts are fully verified, and i made many withdrawals through the same operator and have been proceeded succesfully even after the incident , The casino customer's support emailed me that my complaint was taken care of as their specialists are waiting for the report from my payment system.

Do you suggest me to wait more?

bey the way i'm truggling to finalise a complains form I can't finalize and send the complaint form,

it runs constantly and does not send

Hi!

Pardon me, did you just say both accounts? Do you play in the casino using two accounts at once? If so, I think we found the issue.

Kindly let me know soon!

Regarding the complaint issue - please clear the browser's cookies or try to use a different browser. It usually works.

Hi Radka ,

Thank for your reaction dear.

I means that my casino account and the e-wallet payement operator (i'm using for deposit and withdraw) account are both fully verified.

i will try to submit a complain again using another browser...Thank's a lot

cordially

Uff! I was smelling trouble 😀.

I overreacted a bit, I guess. All seems good now.

I'll wait for feedback regarding the complaint though.

You're most welcome.✨

Good evening, I have been trying to withdraw money for 4 days in this house. The first day they asked me to send them a selfie with my passport, a selfie with my document where I live (Azerbaijan) and in the third message they asked me for a selfie with the passport and my email (with the message from the betting house) afterwards. It took 3 days to respond, they are asking me today for a photo of the last 3 months of a bill (electricity, gas or water), I don't understand why they didn't ask me for this before, proving my identity with my passport and country document In my hand, is it not enough? They say you have to show two documents...

The problem is that I can't get the invoices these days, the person who pays that is traveling, I am here with an employment contract... is there any way to solve it in another way?

Thank you so much

Buenas noches, estoy intentando retirar dinero hace 4 dias en esta casa. El primer dia me pidieron que les envie una selfie con mi pasaporte, una selfie con mi documento donde vivo (Azerbaijan) y en el tercer mensaje me pidieron una selfie con el pasaporte y mi email (con el mensaje de la casa de apuestas) despues de tardar 3 dias en responder, me estan pidiendo hoy, foto de los ultimos 3 meses de una factura de (luz, gas o agua), no entiendo por que no me pidieron esto antes, demostrando mi identidad con mi pasaporte y documento del pais en mi mano, no es suficiente? dicen que tienes que demostrar dos documentos...

El problema es que no puedo conseguir en estos dias las facturas, la persona que paga eso esta de viaje, yo estoy aqui con contrato de trabajo... hay alguna forma de solucionarlo de otra manera?

Muchas gracias

Hello. I'm sorry you find all this so frustrating, but on the other hand, this is quite an usual procedure a casino will do to verify a player, I would say. In most of the casinos they work this way, actually. The best way, in my opinion, is to fully cooperate with them, by providing all the documents they've asked for. Also if you have any questions, or you are unsure about some things, like if your contract from work would be enough for the verification, try to ask the support. Does the casino know that you're there on a work permit and that's why you can't provide any utility bills? If not, you should inform the support immediately.

If after all you'll feel that you need our help, do not hesitate to submit a complaint, of course. Our complaint team will do their best, as always, to get it resolved. You could easily do it just by clicking/tapping on this link 👈.

Perfect, now I am going to tell the security support that I cannot present that data, it is the only data that I do not have and the president of the club says that he cannot give me that data. Thank you very much, if I don't get help, I'll file a complaint here! Thank you for your always response 🫶🏼

Perfecto, ahora voy a comentarle al soporte de seguridad que no puedo presentar esos datos, son los unicos datos de los que no dispongo y el presidente del club dice que no puede darme esos datos. Muchas gracias, si no obtengo una ayuda, presento una queja aqui! Gracias por su respuesta siempre 🫶🏼