há 2 anos
Se desejar discutir algo relacionado com NineCasino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
NineCasino - discussão geral
há 2 anos
Você não depositou meu dinheiro na minha conta.
Por que??
Traduzido automaticamente:
há 2 anos
Hello,
I am sorry, but this is not the Nine Casino support thread, meaning we are not the casino's employees.
I kindly advise you to contact the casino's live chat or support.
(You can also check your transaction history to make sure the transaction is valid.)
3
há 2 anos
Lol 😂😉
há 2 anos
Hello,
I just have a question... Is it OK to ask a cool off period of 2 months and that in the middle of it, cancel it and deposit the next day with a single mouse click?
Also, is it correct to put a limit on deposits but allow such players to open another currency in the casino with a single click as well and deposit without limits? If we put another currency, the deposit limit should be applied as well, right?
Best regards,
mrmileena
há 2 anos
Hello,
I can see where you're heading to. I'd say (again), that it depends on how exactly the players ask for the self-exclusion or account closure and what the casino informs the player about.
If you just ask for a cooling period (did not mention gambling issues) I'd say it is alright, because you just simply changed your mind and you are well aware of that fact.
When it comes to the limits, I'd say it depends on how the casinos approach this tool. Personally, I do not think it is a real issue if you can put another limit on every deposit method available to you. It is still you who sets the limits. But if you can't set the limit, well I'd ask the staff if they can disable this currency on my account. It's interesting, that another player asks for casinos where you can avoid previous limits by setting up new currency willingly:
We all know that cryptocurrencies go in hand with anonymous casinos so players who are self-excluded in a regular casino try this alternative to be able to play.
Anyway, I'd compare the limits to e-banking, I can set limits for every type of transfer immediately or I can ignore setting any limits at all. If a new transfer type is available, I can set the limit or I can ignore it again.
The key point is, that I can set the limit anytime I want.
What do you think about it?
há 2 anos
I'll give you a short answer. I don't think it's OK and I don't think it's a good service for the player, but it's sadly a standard behaviour that you find across casinos.
Most of casinos are very serious when you ask them to close your account for gambling issues, but whenever the reason is different, they often don't hesitate to reopen it anytime you ask them.
há 2 anos
Hello Radka and Daniel,
thank you both for your messages. However i will stick more to Daniel's opinion. I think it is too easy to blame the player for not putting limits but some practises, like the ones in my questions for example are absolutely not a responsible gaming. I mean i lost 150 chf because of that, my limit deposit was reached but i was able to choose another currency and deposit again and lose more. I know it is also my fault but if the casino for example respected those points, people will not lose more money that they should. If i was not a little reasonable, i could have lost more...
Best regards,
mrmileena
há 2 anos
Hello mrmileena,
I understand your point. Sadly, as Daniel said it's a standard behavior so I thought it would be good to demonstrate how it works.
I don't like the fact, that each currency has its own limit, however.
há 2 anos
Olá, estou nessa bagunça há 2 dias
Eu tenho um saldo de 1700EURO eles não me fazem sacar
mandei todos os documentos como último eles me pedem prova de que o papel está em meu nome
Enviei extratos de conta, lista de movimentos, isee, contrato etc...
só porque a conta atual está em meu nome, você pode ver pelo número da conta e iban que é o mesmo do nome e sobrenome
por favor, você tem que me ajudar
Traduzido automaticamente:
há 2 anos
Hello,
I'm assuming that you have an issue providing acceptable proof of something to pass the verification.
Would you kindly paste in the replay you got from the casino so I can check what seems to be wrong, please?
I can recall some player from Peru had recently an issue with the bank statement because his address was missing there, only address shown was the bank's but such a statement must contain the player's full address name, and then IBAN to be considered as valid proof.
Let me know what you got from the casino, please.
Editado pelo autor há 2 anos
há 2 anos
Olá, obrigado, tudo foi verificado
Mas estou esperando meu dinheiro, eles sempre dizem 1-5 dias úteis
Mas a taxa foi aprovada em 19/10
E hoje 25 ainda nada
Este site com certeza é confiável, 😡
Traduzido automaticamente:
há 2 anos
Hello 'peppemario1908', I see that the waiting is annoying. It looks like everything is done from your side as you have mentioned that everything has been verified. Please be patient now and if the casino doesn't pay you out within 14 days from the date of your withdrawal request then don't hesitate to submit a complaint here on our website.
However, let me point out that Nine casino has a very good reputation by Casino Guru rating (8.9/10) and takes a positive approach to dispute complaints as you can see here:
I wouldn't worry so much for now. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. Kindly let us know how it goes✨
há 2 anos
Eu marco este site
Depois de todo esse tempo, recebo um e-mail informando que tenho que alterar a forma de pagamento
Posso criar uma carteira eletrônica ??
Quero a transferência bancária e quero o meu dinheiro
Por favor, guru do cassino me ajude
Traduzido automaticamente:
há 2 anos
Alguém me ajuda?
Eu tenho que perder meu dinheiro assim?
Neste site felizmente tem uma pontuação alta aqui
Traduzido automaticamente:
há 2 anos
Peço gentilmente meu dinheiro e encerrar minha conta.
Por favor, casinoguru
Traduzido automaticamente:
há 2 anos
Azz ninguém responde aqui
1737 € no ninecasino e cancele a transferência bancária
Eu não desisto o dinheiro é MEU!
Eu falo com meu advogado ok.
Traduzido automaticamente:
há 2 anos
Hi 'peppemario1908', unfortunately I can't control your casino account and I don't have any authority to cancel it since I am not working for the NineCasino. However, it is good that the casino communicates with you. Have you tried to contact their support which payment method they would prefer? Isn't there more detailed information about withdrawing money written in their Terms & Conditions? Just look at it and let us know.
há 2 anos
€ 1737
Este é todo o meu saldo na conta que quero sacar
Esta manhã no email eles me disseram que não era possível fazer a transferência bancária e tentar outro método
Ezeewallet? Mifinidade?
E porque?
Não quero carteira, nem sei se vou receber meu dinheiro nessas carteiras não confiáveis
De qualquer forma faço uma reclamação ao meu advogado e para processar a Curaçao Gaming.
Não posso perder meu dinheiro para que estranhamente não seja possível uma TRANSFERÊNCIA BANCÁRIA.
Traduzido automaticamente:
há 2 anos
Hello,
as long as the casino suggests other payment options you should cooperate. How else do you think you can receive your money? I feel that now it's quite pointless what payment option you prefer because it is not possible for some reason now. I would personally guess that troubles are caused by the local gambling restrictions that complicate cards and bank-related money transfers. Well, it may happen.
Furthermore, you can find more details in your complaint thread.
